[Resolved] EaseMyTrip.com — inability to refund full amount
Noida, Uttar Pradesh, India
FaFahiem Siddiqui on Jan 22, 2018
My Booking PNR No- GICC8U flight Goa to Mumbai.
This ticket was cancelled by indigo and you guys have deducted half the amount as cancellation fees instead it should be a full refund as understood by indigo. I have had multiple calls with your customer care and due to inability to solve this I am writing this mail to you. I am sure a complaint at consumer forum won’t help either as you already have multiple complaint’s 116 to be exact.
Complaint marked as Resolved Dec 2, 2018
[Jan 23, 2018] EaseMyTrip.com customer support has been notified about the posted complaint.
Verified SupportEaseMyTrip.com Customer Care's response, Oct 31, 2018
We hope that you have got your refund. We also apologise for the trouble caused to you. We assure you that you will not face any such issue in future. For any assistance or any query you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you in a better way. We also make sure that in future you will not face any such issue in future. As we are working constantly for customer satisfaction and trying to improve our services so that our customers do not face any such issues.
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