[Resolved] EaseMyTrip.com — non refund of cancelled flight | |||
Dear sir, I have booked bom-mel flight through qantas airwways on 19th may, 2020. It had three flights in that. Bom - bkk, bkk-syd, syd-mel But, due to coronavirus our flight to bom - bkk which is operated by bangkok airways cancelled and because of that our whole ticket refund was expected After following up for 4 days then easemytrip.com people said that u have to raise request on website for cancellation we did that on 4th march, 2020 But since then today 13th march, 2020 i havent received the refund and they are just saying airlines have not given them confirmation Its our good amount of 80, 000/- we had paid and now they are not refunding to us saying airlines has not replied them. If airlines had not replied them i ask them whats communication reference i will follow up with airlines then also they are not saying. And more on, today i got mail saying once airlines confirms then 5-10 days u will receive refund. Seriously?!! I have already raised request 10 days back and still didnt received reply. Where as my friend had booking on same flight same itenary in goibibo he has received refund and one of my other friend had booking through easemytrip but in his pnr only single ticket was there he received confirmation mail of refund processed. I dont understand till when i will receive my refund. As i cannot book my other flight for bom-mel on same days. I hope consumer forum people shall help me in getting my refund asap Was this information helpful? | |||
Apr 19, 2020 Complaint marked as Resolved EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Mar 17, 2020 EaseMyTrip.com Customer Care's response Dear Dear EaseMyTrip patron, Greetings from EaseMyTrip.com We request you to share your Booking details so that we can assist you. We would be glad to help you. Please feel free to contact us in case of any other assistance. Thanks & Regards, Easy Trip Planners LTD. [protected] | |||
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