[Resolved] EaseMyTrip.com — Online Ticket Booking Rejected but Amount not refunded
Shillong, Meghalaya, India
On 12th March 2017 I have booked a ticket online via EasMyTrip.com from Gauhati to Bangalore, date of journey being 14/3/2017 by Air Asia(India) Flight 1983.
I received a ticket saying booking pending although the amount of Rs.5498/- was deducted.
On query via e-mail (since telephone was not accessible) for the ticket status EaseMyTrip.com replied "The following itinerary has been rejected due to non-availabilty of seats in the same class booked by you. Your amount would be Refunded automatically. " Further they promised maximum 72 hours to get the amount credited.
But till date the amount has been credited to my bank account.
Complaint marked as Resolved Dec 11, 2018
[Mar 17, 2017] EaseMyTrip.com customer support has been notified about the posted complaint.
Verified SupportEaseMyTrip.com Customer Care's response, Nov 06, 2018
Apologise for the trouble caused. We hope your query has been resolved. We assure you that you will not be facing any such issue in future. For any further assistance or any query, you can ping us on our whats app number [protected] or you can mail us at [protected]@easemytrip.com We will surely assist you on priority.
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