[Resolved] EaseMyTrip.com — payment not received as refund

Virender Kuamr Arora

from Mohali, Punjab

Address:	New Delhi, Delhi, 110009
Website:	[email protected]

Refund not made my name is virender kumar arora
I had got booked a ticket against ticking reference no emt44286336 on 24th of april 18 and got cancelled due to acute personnel problem against ticket id no.2331759 on 9th may 18 which was acknowledged by easymy trip. Finally i got the confirmation related to refund of amount on 12th may 18. The ticket was from delhi to manila via bankok for thai airways and paid inr 34095. To my surprise even after almost 30 days they have not made any refund against the cancellation and when ever i tried to contact them, they gave only one reply that refund is held up due to technical error and will be made in 10 working days. The same day i had cancelled a another domestic ticket on make my trip.com, and they processed the refund within two days. It is really a nightmare to book and cancel a ticket on easemy trip. This will be my last booking on this site and i will never advise anyone to use this website for ticket booking as there service is very very poor. For 1 refund i am forced to call them 20 times during 8-10 days. Still they have not done anything. No proper response. Henceforth will not book in this web site

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Aug 28, 2019

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

EaseMyTrip.com Customer Care's response Dear Sir,

Greetings from EaseMyTrip!!!

We hope you are doing good. We also hope that you got your refund as well. We would really apologise for all the trouble caused to you and the necessary steps have been taken as well.

We assure you that you will not be facing any such issue in future. We will be providing you with the best of our services.

For any further assistance or for any other query you can directly ping us on our what's app number [protected] our team will surely assist you on priority.

Verified Support

Aug 28, 2019

EaseMyTrip.com Customer Care's response Dear Sir,
Greetings From Ease My Trip!!

As checked your refund is already processed from our side on 17Jun18 for the amount of Rs 23433/- I hope you have got the same in your account as well. Please find the refund transaction details pasted below for your reference.

ACTIONS TAKEN
Request ID PayU ID Bank Ref No. Action Amount Status Refund status reason Requested Time Success Time Bank ARN
[protected] [protected] [protected] capture 34098.00 SUCCESS - [protected]:35:12 [protected]:35:12 NA
[protected] [protected] [protected] refund 23433.00 success Refund is successful [protected]:36:25 [protected]:36:26 74332748169816879556698