[Resolved] EaseMyTrip.com — refund amount for 26th march not credited completely | |||
Hi team, My booking id is emt71001503 via easemytrip site for flights 26th march 2020 and 12th april 2020. Since indian govt issued lockdown, my flights are cancelled by airlines itself and airlines have made it public in their personal websites that full refund will be given to the patrons. However, easemytrip has not taken the cancellation as if the passenger has done by himself and credited only 886 bucks in my account. I am eligible for full refund that is 4520 as airlines committed. Also the app is not working, when i tried to cancel the flights for march 26th, it didnt allow me to do. I am going to take further action on this if my refund is not credited. And will never make plans with this agency. Was this information helpful? | |||
Apr 26, 2020 Complaint marked as Resolved Hi EaseMyTrip Team,
Thanks for getting back to me and promising me to refund the remaining balance offline in my account within 10 working days, since Airlines have paid the full amount to them now. Albeit I have not yet received the remaining refund amount in my account, I am marking this issue as resolved on the basis of faith and goodwill.
Thanks and appreciate your efforts! EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Apr 09, 2020 EaseMyTrip.com Customer Care's response Dear Sir/ma'am, Greetings from EaseMyTrip We would like to inform you that if airline will process with full refund then no issue from our end we will also process with the same from our side as well. So if you have received any message or any mail from the airline side regarding full refund for your pnr, then we request you to kindly mail us with the same, so that we can get this checked and update you accordingly. Regards EaseMyTrip Verified Support Apr 23, 2020 EaseMyTrip.com Customer Care's response Dear Ms. Nancy, As discussed, The issue has be resolved. Please write us on [protected]@easemytrip.com in case of any further assistance. Regards, EaseMyTrip Verified Support Apr 23, 2020 EaseMyTrip.com Customer Care's response Dear Ms. Nancy, As discussed, The issue has been resolved. Please write us on [protected]@easemytrip.com in case of any further assistance. Regards, EaseMyTrip | |||
 2 Comments | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
65%
Complaints
1308
Pending
314
Resolved
767
+91 11 4303 0303
+91 11 4313 1313
460, F.I.E Patparganj Industrial Area, New Delhi, Delhi, India - 110092
View all EaseMyTrip.com contact information
My ticket was canceled by the airlines on 21st march 2020, so I am eligible for full refund but they refund me only 738 rupees.
Please resolve my issue..