[Resolved]  EaseMyTrip.com — refund initiated by airline not returned back by booking portal

Dear sir. I cancelled a flight from indigo with pnr bj87fd with the name mehmooda parveen. The airline has already initiated a full refund but the easemytrip has only returned me a little portion. Plus when i call them they just keep the call hanging and ask me to return back to airline. I feel their should be a system regarding checking the refunds and the customers money and time shouldn’t be wasted like this