I normally take Easy Cab quite frequently for my all movements. On 21.11.2016, I had once again booked cab for 22.11.2016 for 5.50 AM from Sector 25 Noida to Ghaziabad Station. Booking was confirmed bearing ID No. A[protected]. Cab details were received as a routine course. Cab details mentioned was Car No. DL1RX-7191, Chaufer No. [protected].
At 5.30 AM, I called chaufer (Shri Trilok) to check his exact position. I was horrified to hear that though he has received message but he informed that he won't be coming to me as he has some other booking. I immediately called your customercare executive (probably Mr. Vikas) at 5.32 AM, 5.33 AM and 5.34 AM at [protected] from my mobile. He said that he would inform me about an alternative cab within 4-5 minutes. But when no message regarding alternative cab was received, I at 5.44 AM again called him. He said that presently there is no cab but make arrangements within 15-20 minutes. I am highly angered that no alternative cab was provided to me and as a result, we could not reach station in time and missed the train.
We had booked Cab not for convenience but for saving time and for worry free travel. But instead it had caused severe agony and physical exersion to us as my family had to finally travel by bus (taken more time and missed the program).
This is highly regretted and is not expected of Easy Cab, premium taxi provider in a country.
Since neither taxi was provided nor any of your Easy cab officials bothered to inform me causing not only physical stress but monetary loss, I very strongly urge that a strict action be taken against chaufer and other officials concerned with intimation to me so that in future, no such incidence is repeated.