eBay — Delayed response and closure of claim

Address:	Mumbai City, Maharashtra, 400078
Website:	ebay

I bought a Glen GL4045 G Mini Grinder 350 Watt DOW for Rs.1350/- The item was shipped by Flat Rate Courier Shipped on: 12-Sep-2015. I realised soon as I saw the pack that the item was too small for my purpose. So raside a claim on 17/10/2015. There was absolutely no response till 6th of October. Then again I sent a mail for return of the said product. An agent called and she was literalliy beratting why would I order if I thought it was some other product. I was so rebuked and I disconnected the call saying better watch what you say. The agent who attened my call closed the claim saying issue was resolved. I wonder what this could mean? Is the agent feeling superior over a customer to dare her to say whatever she thinks befits? The attitude of the agent was so humiliating and I asled for a refund which was by the way okayed by the seller. The pack still lays dormant on my shelf for the past one and half month. The beauty is Amazon was selling Maharaja Mixer Grinder for 800/- on Sale and Snapdeal was selling Arise Mixer Grinder for 1000/-. So why would I go for such a tiny little grinder for such an exorbitant price? This was the remark by the agent aftter flaying me We have checked and investigated all the details of your claim for which you have filed a claim on eBay. On checking the description of your item, we came into a conclusion that the product which you have received is as per the description. As per our telephonic conversation 7/10/2015, we regret to inform you that the claim has been denied. We request you to get in touch with your seller and resolve the matter amicably. Your understanding and co-operation is highly appreciated in this matter. Claim ID : 1266760PaisaPay ID : [protected] Glen GL4045 G Mini Grinder 350 Watt DOW Closed 17 Sep 2015 10 Sep 2015 [protected] Seller k3_stores Attaching various other messages on the same matter An eBay Guarantee* claim has been resolved Dear Krishnaveni, We thank you for your precious time in helping us investigate the issue you faced with your purchase. We regret to inform you that after investigating the claim we are rejecting your eBay Guarantee* claim request. Click here for more information. Please find the details here Action : Buyer Claim request rejected by eBay Remarks : We have checked and investigated all the details of your claim for which you have filed a claim on eBay. On checking the description of your item, we came into a conclusion that the product which you have received is as per the description. As per our telephonic conversation 7/10/2015, we regret to inform you that the claim has been denied. We request you to get in touch with your seller and resolve the matter amicably. Your understanding and co-operation is highly appreciated in this matter. Item Information Claim ID: 1266760 PaisaPay ID: [protected] Item number: [protected] Seller ID: k3_stores Date claim opened: [protected] Email reference id: [#d6c3131335fb41a8b2fb37c2178ec0d5#] - venikrish Glen GL4045 G Mini Grinder 350 Watt DOW Glen GL4045 G Mini Grinder 350 Watt DOW Item ID: [protected] End time: 18-Sep-2015 18:05:21 IST Seller: k3_stores (908) 93.7% Positive Feedback Member since 28-Sep-2013 in India Location: DL, India Listing Status: This message was sent while the listing was closed. Marketplace Safety Tip Marketplace Safety Tip Keep your money safe - never pay for items with cash or instant money transfer services, such as Western Union. In the past some sellers have exploited these payment methods in order to defraud buyers, so eBay has banned them from the site. Received a Second Chance Offer email? Double check that it's genuine: Second Chance Offer emails come directly from eBay and are shown in your My Messages. Trade safely. Beware of anyone who contacts you about buying or selling outside of eBay. When you trade outside of eBay, you're not able to leave feedback or take advantage of protection programs and case resolution tools available on eBay. Report an inappropriate email. eBay helps guard your privacy and online safety when you use our messaging tools. If you and the member you're contacting haven't bought or sold from each other recently, our tools may make both of your email addresses anonymous. Email reference id: [#a06-vnzjbvb5ck#]_[#6cf8541deea941a7b3b53c3c1f5bb96f#] Please don't remove this number. eBay customer support may ask you for this number, if you should need assistance. Please help me resolve this issue. I do not want someone taking me for a ride. Thanks and Regards, Krishnaveni [protected]