Ebay.in — Account blocked and money not refunded

Address:

Vellore, Tamil Nadu

Email id: mohitraj.[protected]@gmail.com Paisapay purchase ID: [protected] ITEM LINK: http://cgi.ebay.in/ws/eBayISAPI.dll?ViewItem&item=[protected]&var=[protected] Refund was requested regarding wrong product delivery, which was approved. My comment:"Wrong item delivered. On the box it's mentioned "YUREKA" but the cuts and buttons all are on wrong positions and of wrong sizes. also, It's a bit larger than the Yureka so it definitely is a wrong product. Want my refund back as soon as possible so I can order another one from a different seller. Check the pictures uploaded for verification." Ebay's remark:"we are pleased to inform you that we are approving your refund request in form of eBay coupon. You will receive a coupon of 110% of item value. It will be sent to your registered email address i.e. on mohitraj.[protected]@gmail.com, and you can expect to receive it within 7-10 business days and the same is valid for 3 months. Note: Sundays and Public Holidays are excluded from working days. Incase your registered email id is not updated kindly update the same as the coupons are sent to the ids which are registered on eBay. Thank you for shopping with eBay." So they provided me with a coupon code via sms, but by the time I recieved the coupon, they blocked my ID on the basis of "Multiple account on same address". Me being a hostel student, I live in a room with 6 other people. I complained against the blocking of my account. Now that my account got blocked, I cannot use the refund coupon and now that I'm complaining regarding this, they are disconnecting my call rudely saying we cannot do anything regarding this case. I hope here I will get the money those people has stolen allegedly from me.