[Resolved]  Ebay.in — Claim id: 1894188 - amount not refunded

Address:	Ernakulam, Kerala, 682005
Website:	ebay.in

From:
"dineshkumar pai" | add to address book |this is spam

To:
Subject: fw: paisapay id: [protected] sr# 1-[protected]
Date: thu, 18 aug 2016 19:30:30 ist
Cc:

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Reminder

Note: forwarded message attached

— original message —

From: "dineshkumar pai"[protected]@rediffmail.com
To: [protected]@reply. Ebay.in
Cc: [protected]@ebay.com
Subject: fw: paisapay id: [protected] sr# 1-[protected]

Reminder

Copy to: the consumer protection forum

Note: forwarded message attached

— original message —

From: "dineshkumar pai"[protected]@rediffmail.com
To: ebayindia. [protected]@gmail.com
Subject: fw: paisapay id: [protected] sr# 1-[protected]
Dear sir,

With reference to the above, i hereby inform you that, i have not received response nor replied in this regard except the automated response on repeated requests through telephonic conversations with many customer support officials, chats, reminder e-mails etc.. I hereby request you again that, kindly arrange to resolve the long pending issue at the earliest without prolonging the same. I can't understand why the claims adjuster not resolving the issue on receiving/acknowledging the required details for the resolution of the case.

Awaiting your valid reply/response in this regard at the earliest.

With regards,

B. Dinesh kumar pai.

Note: forwarded message attached

— original message —

From: "dineshkumar pai"[protected]@rediffmail.com
To: [protected]@ebay.com
Cc: ebayindia. [protected]@gmail.com
Subject: fw: paisapay id: [protected] sr# 1-[protected]
Dear sir,

With reference to the above, i hereby inform you that, i have not received a valid response nor any refund of the reshipped product and forwarded the scanned/required/requested details by the claim adjuster including the track record successfully delivered but till now don't caring the above/long pending issue on various requests through e-mails, telephonic conversations with customer support officials. Also please note that, the time limit given by the officials/e-mails through the above communications were exceeded. I again remind you and request you to kindly resolve the long pending issue without prolonging the same.

Awaiting your response in this at the earliest.

With regards,

B. Dinesh kumar pai.


Note: forwarded message attached

— original message —

From: "dineshkumar pai"[protected]@rediffmail.com
To: [protected]@ebay.com
Cc: ebayindia. [protected]@gmail.com
Subject: fw: paisapay id: [protected] sr# 1-[protected]

Dear sir,

With reference to the above, i can't understand why the delay for resolving the long pending issue before the claims department, i hereby inform you that, the reshipped product has been successfully delivered by india post on[protected] and the proof of article delivery record is attaching herewith for your records and reference. Kindly arrange to refund the amount of the product and also arrange to issue the coupon value code as the reimbursement towards india post charges of rs.52-00 for reshipment as mentioned in your e-mail response at the earliest without prolonging the long pending issue atleast in this juncture. Hope you will do the needful without prolonging the issue again.

Awaiting your refund alongwith redeemed coupon codes against purchase and reshipment india post charges at the earliest.

With regards,

B. Dinesh kumar pai.

Copy to: the consumer protection forum.


Note: forwarded message attached

— original message —

From: "dineshkumar pai"[protected]@rediffmail.com
To: [protected]@ebay.com
Cc: ebayindia. [protected]@gmail.com
Subject: re: paisapay id: [protected] sr# 1-[protected]

Dear jyoti. K madam,

With reference to the above, and as requested by you vide your e-mail dated[protected], my request e-mail dated[protected], i had returned the led combo bulbs - 6 nos. Through india post vide airway receipt no. Cl[protected]in dt.[protected] of rs.52-00. No return pick up of the product available by other courier people hence through india post. Kindly arrange for the refund of the returned product amount rs.449-00 (Including coupon discount of rs.68-00, payback redemption of rs.77-00) and also arrange to reimburse the india post charges of rs.52-00 incurred by me for reshipment as early as possible. Please note the time limit exceeded as mentioned in your ebay guarantee policy resolution of claim processing exceeded.

I am attaching/forwarding herewith the required reshipment details scanned copies as requested by you as detailed below:

1) reshipment address
2) shipment declaration/invoice
3) picture of shipping address part of the reshipment pack
Of led combo bulbs - 6 nos.
4) picture of shipping declaration/invoice part of the
Reshipment pack of led combo bulbs - 6 nos.
5) india post airway receipt no. Cl[protected]in.

Kindly arrange for the refund of the returned product amount rs.449-00 (Including coupon value & payback discount) and also arrange to reimburse the india post charges of rs.52-00 incurred as early as possible without any delay.

With regards,


B. Dinesh kumar pai.


On wed, 03 aug 2016 13:02:47 +0530 [protected]@ebay.com wrote


Paisapay id: [protected] sr# 1-[protected]


Dear dinesh,

This is with regards to the escalation id: 059731, raised by you (Details below):
Paisapay id: [protected]
Seller id: shop. In2015
Item name: led bulb combo of 5w+7w+9w+12w+15w+18w (C&s shopping gallery-pack of 6 bulbs)
Reason of escalation: item is not as expected

We had sent you an email on “30-jul-2016" asking for proof of dispatch copy of reshipped product to the seller. Unfortunately, we did not receive the necessary information and hence we had to take a decision to close this escalation. Thank you for your understanding. Regards, jyoti k. Escalation team.[thread id: 1-[protected]]

Ebay document id: [protected]


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Led_combo_bulbs_shipping_address. Pdf
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