Ebay.in — Complaint against ebay - samsung micro sd, card rs.5 899/-

Address:

400104

Dear sir,

I had purchased samsung 128gb pro microsd card from ebay on 21/01/2016. It was delivered to me on 25/01/2016 in non-working condition and open packet.

- ebay claim id: 1654984
- ebay paisapay id: [protected]
- ebay seller id: devrajen
- item name: samsung 128gb pro micro sd memory card - sdxc class 10
- rs.5, 899/-

On 26/01/2016 i had contacted to ebay, they informed that it is under 10 warranty hence, unable to replace it and told me to contact samsung retail for replacement.

I had visited your goregaon samsung customer service centre where mr. Sudhakar has also confirmed that there is issue with microsd card and asked to visit supertron electronics grant road (E)
But they do not have such product with them. Then, samsung customer care had given contact details of balaji solutions, bhiwandi, thane. They informed that given microsd card was duplicate.
Hence, they are unable to replace it. They had provided me email confirmation for the same which is enclosed for your ready reference.

I had informed ebay regarding the same & provided the email received from samsung microsd card dealer. The customer care had told me that they will contact me within 72 hrs as per their
Time lines. Ebay customer care team had arranged five calls but not single time during they had call me. Only after escalation i had received the call from their recovery team with new requirement.

Their seller mobile is showing switch-off. Ebay team have not contacted their seller regarding this issue and not taken any action against him. But they are asking different requirements and harassing me.
But not asking their seller that why do not he had dispatch open packet, damage and duplicate piece.

Kindly help me to refund my hard earn money rs.5, 899/-.

Kind regards,
Amit
Mobile: [protected]