[Resolved]  Ebay.in — Didnt receive my item, Ebay not able to handle Fedax company

Address:	560017
Website:	www.ebay.in

Dear Sir,
I ordered (online Prepaid of Rs 849)California Almonds / American Badam - 1 K.G. Premium Quality Nuts through Ebay.in (PaisaPay ID [protected]) on 02 Sep 2016 and the maximum time period for delivery of the same was 15 Sep 2016. But till now (i.e. 16 Sep 16) i didn't receive my item due to courier company Fedex. As per tracking record, item already reached in my city on 10 Sep 16 but it is still with courier company only and they are not ready to deliver it. Even till now i didn't get neither a phone call nor a single message from their side, when i contacted to Fedex customer care executive on 14 Sep 16, he told me that item should be delivered by next day morning 10 am but when i didn't got the same product till next day evening so i contacted again to Fedex customer care but this time i got another shocking news, as per Fedex Customer care executive they don't have any updates regarding the product.
On 14 Sep 2016 only i contacted to seller regarding the same issue through phone and by email also. Seller replied

Dear Sir,

Thank you for writing us.
Item is arrived at Banglore on 10 Sep 2016.
But it is not yet delivered to you.
We are powership seller, so all orders ship through ebay logistic Fedex.
We complained to ebay about this and now our team complain to fedex about this.
Request you to mail on [protected]@ebay.com and call fedex courier co toll free no [protected] .
So they will take action fast .
If you have any concern please feel free to contact us.

Thanks.

on 14 Sep 16, When i contacted to Ebay Customer Care executive through Phone, he told me that he will forward the complaint to the concerned department . On 16 Sep 16, when i again contacted to Ebay customer care executive through phone then he replied the same things so i asked him to refund the full amount within 24 Hrs so that i will order another one as Ebay failed to delivered the product by 15 Sep 2016. But Customer care executive instead of helping, told me that it will take 20 Working days for refunding the amount and that also after getting the approval from concerned department and seller only.

Now there are few question to Ebay..
(1) If Fedex is not able to delivered the product even after 6 Days of reaching the item in destination city then why Ebay is not able to take action against Fedex.

(2) Ebay Customer care executive teach me different rules and regulation then why Ebay is not able to teach the same lesson to Fedex.

(3) I already paid the amount in advance and even after 14 Days product is not delivered to me. Now Ebay told me it will take another 20 days for refunding process and that also only after getting the approval from concerned authority. That is the only reason that people preferred for COD instead of prepaid as after paying the full amount we have to face this types of problem.

(4) I already paid full amount but till now not able to get the product moreover i already wasted my so much time and money in phone while calling to Fedex, Ebay, Seller.

Its seriously disgusting that in our country there is no control of anyone in these types of companies.
last but not the least, Ebay must to learn how to work if they want to survive in this online market through Flipkart and Amazon where items are going to delivered within 24 Hrs moreover there Customer care executive are also very much supportive and cooperative too

Regards
sunil Bhandari
[protected]