[Resolved]  Ebay.in — Fake 20800 mah power bank

Address:	400063
Website:	www.ebay.in

Dear sir,
I bought a power bank from ebay on 09.02.2016. Paisapay ID is [protected]. The item description given by the seller as follows:-

Power Bank 20800 mAh Large Capacity for iPhone Samsung Sony Motorola and other Phones
Features
Product capacity : 20800 mah
Product color : Silver /Golden / Black / Green
Product size : 90.5 * 77 * 21.6 MM
High quality : using A high capacity batteries, superior quality;
New style : precise power, Oem Product & Imported item.high-grade appearance, fashion design;
The large capacity : 20800mAh super capacity, can meet the charging of mobile phone many times.

Material: aluminium metal case
Comprehensive compatibility: compatible with mainstream mobile phone and tablet charge mouth can automatically adjust the output power

Input voltage : DC 5 v
The output voltage : 5.1 V DC input current: 2.0 A
The rated capacity : 3.6 V / 20800 mah Packaging Details
Package Weight : 0.6kg (1.323lb.)
Package Size : 30cm x 20cm x 10cm (11.81in x 7.87in x 3.94in)

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Now the problem is this description is totally fake. The power bank does not even charge a mobile for only one time. After 10 to 15 minutes charging the power bank automatically shuts down. My mobile's battary is of 1300 mah. But according to the description this power bank should charge a mobile many times. Also the product makes hizz sound continuously.

When I raised a claim(claim id:[protected] in ebay, they closed the claim saying that the proof is not sufficient, then I asked them what proof do they need. They said image of the faulty product. Now how can I take a picture of the product if the product is faulty internally? Because from outside it looks fine.

Then the ebay customer care representative gave me the seller's Phone number i.e-[protected] and advised me to contact with the seller.

I called the seller and told him the problem, he asked me if I could call him back after 2-3 hours. After that Whenever I called him back he never received my call.

Now I want to lodge a complain against ebay and the seller. Kindly suggest me further steps.

Details:-
ID:- Bilay_Roy
email:- [protected]@yahoo.in
Paispay Id:- [protected]

seller ID:- sohikadr-0

Thanks & Regards
Kinkar Roy