Ebay.in — fake memory card sold through ebay platform

Address:	Mumbai City, Maharashtra, 400066
Website:	ebay.in

Dear Sir/Madam,

I had purchased 128 GB memory card from Ebay ;

Claim ID:

3639127

PaisaPay ID:

[protected]

Item number:

[protected]

Seller ID:

mksell_012

When I inserted this SD card, the memory shown was 134 GB. How can a 128 GB card show excess storage? It should actually show less than 128 GB, considering that the system files occupy part of storage.

I copied images, video and music from my internal storage to the card, and none of them opened. When I reverted to storage settings, it showed "card corrupted". The original files from my internal storage also got wiped off.

I raised the issue with Ebay for return and refund, and they denied any support because the product was covered under guarantee clause. They insisted me to sort this with Samsung Service Centre.

I had been to the Samsung service centre named Supertron at Lamington Road, Mumbai.They clearly confirmed that the SD card is fake and cannot service a counterfeit product, as the warranty/ guarantee stands void. The fact can be verified with them and I will provide their details whenever required.

The packaging mentions Made in Korea, and the product is Made in Taiwan. The packaging mentions SDHC, and card delivered is SDXC. The colours used on the SD card are also different from that mentioned by seller on Ebay website No doubt, the original product has been replaced with a fake card in the original packaging. The sideways colour is black instead of white, as told by service centre.That's why it was showing 134 GB, instead of lesser than 128 GB. I lost my pictures and music files by inserting this spurious card.

My further emails to Ebay regarding the service centre’s claims are bouncing, because maybe they have completed their transition to Flipkart.

The warranty would apply only if the product was genuine, but since it is not original, Ebay has to take responsibility for redressing my grievance. Ebay cannot become a platform where dubious sellers can sell their counterfeit products and get off scot-free. The due diligence of the seller and it's product claim is the responsibility of Ebay, and it cannot escape customer service by passing the buck of fake products on the buyer.

I tried calling the Jonpur based seller Computer Apex, on the number printed on the invoice. But it shows a wrong number. The number is also registered in Sanchore, Rajasthan which proves that the seller is doubtful. The email ID mentioned on the invoice is also wrong. I am sure, the address printed on the invoice is also wrong, through my search on google.

The courier person from Udaipur who dispatched the consignment, Mr. Mitesh Kumar is also not contactable on his number [protected]

Ebay has denied addressing my genuine grievance.

I request you to take this issue with Ebay, Computer Apex or Mitesh Kumar and help initiate my refund process.

Please refer attached invoice and other images.

Warm Regds,

Shardul Jani.