Ebay.in — Holding payment for unconfirmed order and rebellious attitude towards "Consumer Complaints Board"

Address:	Mumbai City, Maharashtra
Website:	www.ebay.in

Sirs, I already raised a complaint on on Nov 30, 2015 against eBay which is as follows... "Dear sirs, i tried to purchase a shoe from ebay india on line shopping network on 16.11.2015. I logged into their website as a guest and as per the instruction from the site i made the payment of rs. 399.00 ( rupees three hundred ninety nine only) through net banking from my savings account # [protected] of punjab national bank. I received the confirmation from the bank that my a/c has been debited with the said amount, but unfortunately from ebay i couldn't get any confirmation. Immediately i contacted their customer care number and informed the same to the customer care executive, who promised me that if i'm not getting the payment confirmation from ebay, some error might have happened during the transfer of payment and the money will be refunded to my a/c within 48 hours. Subsequently i received an sms on 18.11.15 at 1:44 pm from them to my mobile number [protected] stating that "dear member, the payment for your purchase dt. 16 nov 15 on ebay.In, is not confirmed & the amount of rs.399 has initiated on 17 nov 15 will be refunded to you within 6-8 working days." nothing happened after that and when i again contacted them after this said period, their executive says that they do not have any records in this regard and i may not get my refund. My question is that, if they don't have any records about my payment, how i will get a sms from them to my mobile number. I made only one mistake that i trusted this network which seem to have business internationally. I hereby request to kindly do the needful to get my refund asap. Soliciting your kind compliance and thanking you i remain. Madhu menon, ponnuveetil, kizhakkumpattukara, thrissur - 680005. Kerala." I received the following reply from them and I furnished all the details as per their requirement. Please find below their response to my initial complaint and the furnished details from my side... "Hello MADHU, We would definitely like to assist you, however the mail you have sent is insufficient to resolve the issue. We request you to kindly provide us Claim ID or Paisapay ID so we can assist you further. Hoping to get a reply from you as soon as possible so that we may resolve your query at the earliest. Once again, we request you to please get back to us at the earliest so that we can assist you and provide you a satisfactory resolution. we appreciate your patience and understanding in this matter. Regards, Jishan eBay India Customer Service Dear Mr. Jishan, As I mentioned to you in my previous mail, during this attempted purchase, I logged in as a guest and after payment transaction, I couldn't get any details from your side. I can attach the copy of bank statement for your reference/ verification, if you can provide email ID in which I can use that facility. However for the time being please note the narration of the net banking from my A/C with Punjab National Bank for this particular transaction on 16.11.2015. BILLDESK/EPNB[protected]/[protected]/Marco Ferro. Kindly provide email ID in which I can attach the supporting document in this regard and mobile number in which I can forward the SMS that I received from your side for refund of my payment. Hope to receive a positive reply from your side and refund of my payment ASAP. Thanks and regards. Madhu Menon Fw: Buying_Refunds SR# 1-[protected] - MISSING ORDER Madhuraj Mukundamenon Reply| To: [protected]@ebay.com; Mon 12/7/2015 1:10 PM 3314XXXXXXXXX[protected].pdf 59 KB Download Save to OneDrive - Personal For your below message, I already replied with requested details. However regret to inform you that I'm extremely disappointed with your false promises that you given to me in the message given below, that I'll receive your confirmation within 48-72 hours. Since my money is with you and I'm the looser, today I again contacted your customer care department and spoke to one of your executive with service reference # 1-[protected] and as per his request again forwarding this message to the email ID provided by him. At least this time I'm desperately expecting your cooperation and waiting for my refund without further delay. From: Madhuraj Mukundamenon Sent: Thursday, December 3, 2015 10:03 AM To: [protected]@ebay.com Subject: Re: Buying_Refunds SR# 1-[protected] Dear Mr. Pravin, Thank you very much indeed for your prompt response. Please find below the required details for your perusal and expect to receive the refund ASAP. 1) Your Bank's name: PUNJAB NATIONAL BANK, PALACE ROAD, THRISSUR, KERALA 2) Date of transaction: NOVEMBER 16th 2015 3) Mode of payment: NET BANKING 4) Transaction amount that has been debited: 399.00 (RUPEES THREE HUNDRED NINETY NINE ONLY) 5) Reference number or Transaction ID which you can get it from your Bank: BILLDESK/EPNB[protected]/[protected]/Marco Ferro Also please find attached copy of bank statement regarding this particular transaction for your verification/ proof Hope the above details are helpful. BR Madhu Menon For your below message, I already replied with requested details. However regret to inform you that I'm extremely disappointed with your false promises that you given to me in the message given below, that I'll receive your confirmation within 48-72 hours. Since my money is with you and I'm the looser, today I again contacted your customer care department and spoke to one of your executive with service reference # 1-[protected] and as per his request again forwarding this message to the email ID provided by him. At least this time I'm desperately expecting your cooperation and waiting for my refund without further delay." Sir, my question is that since it's very clear that my money is with them and they are showing very rebellious act by holding the same unnecessarily and challenging the law and your supreme authority. Kindly do the needful to release the same and credit the amount back in my account, the details of which I submitted several times to them. Expecting a favourable and quick action from your side. Thanking you. Madhu Menon