[Resolved]  Ebay.in — Horrible customer care service and worst claim department.

Address:	560017
Website:	www.ebay.in

Dear sir,
I purchased "Teddie USA Natural Peanut Butter Crunchy With Flax Seed, 16 Ounce (450g) Qty =02 of Rs 649 each plus 60 Rs shipping charges extra for each" online from ebay (Paisapay id : [protected]) on 08 Mar 2017 and i received this product on 10 Mar 17 in a worst packing so i put ebay guarantee claim on the same day as i had paid extra 120 Rs shipping charges.
On 15 mar 2017, i got a call from ebay claim department around 1421 hrs. Ms Madhuri told me that as this is the packing issue so ebay is not going to concerned about it so we are rejecting yours claim and only seller help you out when i asked her to transfer this call to her supervisor then she said rite now all our supervisor are busy so will arrange call back. Around 1830 Hrs, Ebay trying to call me but am not able to pick the call as i was driving at that time after that when i tried to call them back its not connecting. I got a mail from claim department that your claim is rejected and case is closed now. On 16 Mar 2017, when i contacted to customer care executive Mr Nisar and senior supervisor Mr Vivak regarding the same issue then they said as the case is closed so we are not able to reopen it, so please contact to seller directly and we are no more responsible for this. Even i told them that who is going to take care of that seller as i don't know him, ebay is the only mediator between us then its ebay responsibility to take care of seller. Still they said no.
Now there are few question to ebay:
(1) ebay is the mediator then how ebay behave like this way as i don't know that seller directly or indirectly.
(2) why ebay is not responsible for Packing and that also this item for which they are taking 120 Rs extra as shipping charges.
(3) why don't ebay take any action against these types of seller who behave like this type way, after taking 120 Rs extra why don't they deliver the product in proper mannner and gud condition.
(4) why ebay claim department (Mr Madhuri) are not customer supporter, why they are so rigid in their words.
(5) when we are able to hold their call for half an hr then why don't their claim department called us next time or next day also, if customer is not picking the call at that time.
(6) How claim department closed the case without taking prior permission or without informing to their customer.
(7) Amazon providing the same product with Rs 549 with free home delivery and here they are taking 320 Rs extra and moreover they are not providing any customer support too.
Last but not the least, i think flipkart and amazon are much better in terms of service and return policy in compare to all these types of fraud company who give 10 to 12% coupon code and later on simply run away from the customer problems.