Ebay.in — Money not refunded

Address:	600045
Website:	www.ebay.in

Hi,

This is regarding with Paisapay ID: [protected] and Claim Id:1369317 which was raised on 24th Oct'2015.
I bought "Videocon D2H HD Set Top Box With 1 Month Super Gold Pack"[protected] from seller dth_india on 9th Oct'2015.
The seller stating a reason that they can't book product on my mobile number as it was used by someone earlier.
So i requested the seller to cancel the order and bought TATA sky.

Now it's 9th Dec today and till now i didn't received the money.
And also i'm getting frequent emails saying i have received my item and closed my claim id also without giving proper information. How can you guys close the ticket without sending the product or without any confirmation from my end.

I have contacted seller recently and they stated that they already reversed my payment from their end.

This has been worst experience ever.
Let's see how much more time they would take.
When I tired calling the customer care for an update, they just ask to wait for10-12days and all they do is escalate the case.
I have following Service Request No's which i had discussion with your team.
SR 1-[protected] SR 1-[protected]
Finance pending - Accounts team pending and the case has been escalated is all they have to say but nothing really happens. It has been more than 2 months but they have failed to transfer the money back.

Should never trust ebay.

Regards,
Ravi Varma
Mob:[protected]