eBay India — Blackberry Z10 Verizon Phone, Faulty Phone delivered and no response from ebay for last 20 days

Address:	Mumbai City, Maharashtra, 226010
Website:	www.ebay.in

Dear Sir/Madam, I had purchased a Blackberry Z10 Verizon phone from ebay on 3rd September 2015 after paying the complete amount of Rs 9889.00 through my ICICI credit card the same day . After a lot of follow up, the phone got delivered on 19th sep late evening . I was so tired by then for waiting, that I wrote to them on 19th afternoon that i do not want this product anymore . However, since i got the product in the evening, i felt relaxed . After opening the product ( which had a huge white line at the right bottom side ), It asked for software update . After completing the update, the set up started . The phone got stuck at the final step of set up and since then, for last 20 days, it is as the same point . I informed about this to ebay team and they took 10 days to first address it that too when i called them almost everday . Since then neither they called me nor they have taken any pain to resolve my problem . Whenever I call them, the executive says that i will recieve a call in next 24-48 hours and that never happens. Whenever I write to them, they reply back with one line saying that it will be settled soon. It is such a third class company that most of their executives can not even speak properly in hindi or english . I have gone thru lots of pain and agony in last 20 days due to this and they should pay me minimum 1 lac rupees now as a compensation . It is such a vague company with no ethics and values and that is the reason they dont stand even one percent in front of companies like flipkart and snapdeal who are so professional and easy to shop with . Please file my case against ebay india asap and do the needful .