eBay India — Damaged and used lenovo mobile handset received without complete accesories

Address:

New Delhi, Delhi, 110034

I had booked certain items on ebay on 27th May 2016, details appended below, the received item is damaged and accessories are also missing, same looks as it is used and also opened handset, also the color of the handset which has been ordered and mentioned on the Box is not same.
I was also told tha my refund is initied and it will take about 6 six days bur those 6 days are still not over,

No assistance and solution is given the Call center executive.the services provided by your company is pathetic, dont know what is going on in ebay, if you cannot honour your commitments then pl stay away from this trade. You dont have a proper escalation matrix, lots of false promises by helpline agents(All fixed parrot talks)
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There is also a complaint no. Which is given by lenovo service centre for the hand sent which was sold to me which was filed at another site (flipkart)
I.e.Srini[protected]

As they can't file complaint against the handset which is already under complaint.which explains the this was an fraude by them and there supplier of ofselling the used and damaged product

Following problem are also there

1.Handset colour is different form the ordered one
Ordered-black colour(bill & descriptions on the phone images attached)

2.Hands free were missing

3.Phone is dead (not getting switch on)

4.Seller is not responding