[Resolved]  eBay India — No refund: Ebay send a dead phone

I have received a defective ASUS zenfone 5 mobile (paisa pay ID[protected]) whose display is not working right from the unboxing on arrival. Reported the Defective display issue to Ebay on 22.12.14 7:10 pm, Ebay raised a claim ID 807878 assuring me that refund will be issued to me. But ebay on next day has rejected my claim without giving any convincing reason. I am having horrible experience with Ebay in spite of reporting issues. Chronology of events given below Ordered on 14.12.14 on ebay seller mobile central (paisa pay ID[protected]) Dispatch deadline set by Ebay on 18.12.14, seller failed to honor the dispatch deadline Tried to contact seller many times through email and shared contact number ([protected]), No response on email and the contact number was not functional Requested ebay to cancel the order on 19.12.14 after seeing so many negative feedbacks from other buyers, Ebay refused (unlike flipkart and jabong ebay does not give a cancel order option to customer and I had to solely depend on ebay mercy to cancel the order) Dispatched by seller on 19.12.14 by bluedart (waybill No [protected]) Delivered to me on 22.12.14 (evening) Reported the Defective display issue to Ebay on 22.12.14 7:10 pm, Ebay raised a claim ID 807878 assuring me that refund will be issued to me On 23.12.14 somebody called from ebay that my claim has been rejected because the item falls in manufacturer’s warranty and I will have to go to manufacturer service center for resolution since I have purchased the mobile now. Ebay is just a portal for connection between seller and customer. Surprisingly she also told me that Ebay guarantee is not applicable for item which is under manufacturer’s warranty and dead on receipt. I disagreed but she abruptly disconnected the phone, saying sorry. Few minutes later I received an email saying my claim has been rejected. I discovered that invoice is issued by Sun Enterprises even address of which is not mentioned on invoice properly. When I had ordered the phone on mobile central then why somebody else should supply the item (that too defective) and I should accept it? Verdict (will you dare to order in ebay after this experience) Dispatch deadline set by Ebay on 18.12.14, seller failed to honor the dispatch deadline. Ebay failed to cancel the item on its own which is violation of its own policy. Ebay has allowed a different seller to execute the order Ebay has not cancelled the order even after my request on 18.12.14 on email Seller/Ebay made the invoice on 15.12.14 but deliberately dispatched the item late on 19.12.14 (received on 22.12.14) so that buyer cannot claim for dead on arrival, which is usually 7 days for ASUS When the shipped item is defective and I have not accepted the item right from word go, Ebay should morally hold responsiblility for same and refund the money under ebay guarantee. Otherwise what is the use o[censored]sing a fake word Ebay guarantee is it just to ditch innocent customers. I have had horrible experience with Ebay which has bent its own rules in favor of seller in spite of giving clear proof of every lapses ebay and seller has made.