[Resolved] eBay India — Refund not provide | |||||
I had paid Rs.11228.49 with PaisaPay ID. [protected] for item Samsung galaxy J5 on Ebay on the 16th of Sept 2015. The last date for shipping the item was 27th Sep 2015. But didn't receive it till date. On their site they have mentioned that the item was delivered on 27th Sep 2015. After that and i raise claim my Claim ID: 1290385 my claim also approved on date[protected] Whereas, Hence the are not processing the refund after making multiple complaints through calls and emails. The seller has shipped it through speed post. but tracking no is fake.They are not providing a proof of delivery also. I HAVE PAID FOR AN ITEM WHICH I DIDN'T RECEIVE AT ALL! None of the customer care people or senior people are responding to my complaint properly. Is there someone who could help me with this? Was this information helpful? | |||||
Complaint marked as Resolved
eBay.in customer support has been notified about the posted complaint. Verified Support Oct 27, 2015 eBay.in Customer Care's response Dear vpritav, Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at ebayindia.[protected]@gmail.com Thanks & Regards, Team Ebay | |||||
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14th Floor, North Block, R-TECH Park, Western Express Highway, Gorgaon (East), Mumbai, Maharashtra, India - 400063
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This is regarding a long pending issue of refund from past few months,
I am yet to recieve a coupon code of Rs 800/- till date .There is no
positive response from E-bay, Every time when i call E-bay they
mention they are working on this due to technical problems they are not able to solve it.
Details are here below...
Details : Item ordered -11 Aug for Rs 1122, Recieved short fall of 2
items on Aug 20.
Contacted Customer care : Customer care insisted to wait & mentioned i
will recieve a coupon for 800.
Contacted Customer care again on 5 Sep-2015, Recieved coupon code for
rs 800.
Purchased an item on 9th september using this coupon, Got a
conformation mail (Paisa pay ID : [protected]), Didn't recieve the
order.
Contacted Customer care : Customer mentioned order was not conformed
due to technical reasons.Told to wait for 7 working days, Gave a
reference number for complaint (1-[protected]) on 23rd September
No response recieved, Again contacted customer care
Customer care :Told to wait for 2 working days, Gave a
reference number for complaint (1-[protected]) on 10th October.
Till date i havent recieved the coupon, Please help me in resolving this issue
Best Regards
Girish AV