[Resolved]  eBay — Money for the items sold is not being given to me

Address:

New Delhi, Delhi

I’ve been an eBay customer since 2 years and recently, last month, I decided to register as a Seller on your portal. I listed my first item and also registered with PaisaPay giving all my necessary bank account details. In all, my first listing was put up on 18-Feb-2014 and since then I have sold 9 items successfully in a period of few days. All the items were delivered to their respective buyers and all the buyers have confirmed the receipt too. So, in total, my pending due remittance on PaisaPay account is Rs. 2337 which was due to be processed on 10-Mar-2014. However, on 8-Mar-2014, I got an e-mail from eBay stating that “Your remittance for PaisaPay transactions has been kept on hold. Any PaisaPay payments you receive will not be transferred to your bank account.” I have no idea as to where I was wrong. The remittance amount is my hard earned money and I believe PaisaPay or eBay has no right to keep the money for items with themselves. It is my first selling experience with eBay and to be honest, I feel cheated. I have never been disappointed with eBay before. The PaisaPay IDs of the 9 items I sold are: [protected], [protected], [protected], [protected], [protected], [protected], [protected] and [protected]. 3 of the 9 items that were sold were to be dispatched out of my own city and hence I used the renowned DTDC Courier Services for shipping the items. I have the AWB dispatch note of the 3 items with me and through online tracking it is evident that all of them have reached the buyer. The other 6 items were relatively very nearby to my location and in the same Pin Code and hence I decided to deliver them via my own start-up courier company. This company does not have an online tracking system but however, I do have all the 6 Proof of Delivery (POD) notes of all the products. I followed up with eBay Customer Support Representative "Urvashi C", Chat Transcript - SR# 1-[protected] and following my conversation with her, I was told to submit Proof of Delivery (PODs) [protected]@ebay.com. I did the same on 10-Mar-2014. However, on 12 March 2014, I got an e-mail saying: "eBay Bid Cancellation Notice - Item[protected]". I did not even bid for that item. I payed it fully as it was under buy it now. Minutes later, I got another e-mail saying: "Your PaisaPay registration is suspended". I logged into eBay and came to know that my eBay account was suspended too. I payed Rs 68.27 as my pending Seller Fees using CitiBank Credit Card but still all my accounts have been blocked. I have shipped out items worth Rs 2400 and all of them are with their buyers. But I have not yet received a single rupee yet thanks to eBay and PaisaPay. I called up eBay customer support once again and then I was told to mark a mail after 30 days of suspension to get my remittance. I kept quiet for a day and then I got a mail from eBay saying I need to submit a Reinstatement Letter and Proof of ID and Address to eBay. What sort of a process it this: --Once I am being told my remittance is on hold. --Next day the account gets blocked. --Next day, I am told that remittance will be given to me after 30 days of suspension. --Next I am told that I need to submit proofs of ID. --Then I am told that the amount will BE REFUNDED back to the buyers. Are these guys insane or what. If a buyer has confirmed the receipt of the item and he is using the item as well, how the hell are you supposed to send him money back. And how the hell am I supposed to collect money offline. Some buyers live 1200km away from me. These people have no right to keep any seller's hard earned money with you. I plan to book eBay and PaisaPay under the Information Technology Act 2000 and I will also file a complaint with the Consumer Complaint Board of India. Yesterday, I sent a Reinstatement Request Letter, along with my Proof of Identity and Prof of Address. But none of it helped. Even after sending 4 proofs of identity, they told me that they have decided to permanently suspend my account. And not give me my money ie Rs 2337/- I demand my account to be reinstated and all my due remittance money to be processed in the upcoming remittance cycle so that my hard earned money comes to my bank account. I am open up to any verification or checks required for the above. If necessary, PaisaPay or eBay may call all the respective buyers to confirm the receipt of the item which they have already done. Hoping for a supportive response to my concern. Ankit C. eBay ID: ankitchachra e-mail: shopping.[protected]@gmail.com