[Resolved] Ebay.in — ebay rejected my claim for wrong item delivered

 
11 Reviews
Navsari, Navsari District, Gujarat, India
 r5t
Claim ID:429664 PaisaPay ID:[protected] Item number:[protected] Seller ID:trs_trade Date claim opened:[protected] seller sent me the card reader insted of my order of 2 memory card, but still ebay rejected my cllaim.. even i provided images 3 times as per ebay request, ut they rejected my claim.. i work in "nuclear power station", and I don't have even a single holiday at my work... and mobile phones are strictly prohibited at my work place ...so i did not able to get the call from ebay and ebay.in rejected my claim, please help me... my number [protected]

ebay rejected my claim for wrong item delivered
Complaint marked as Resolved 
ebay sent me the mail that they have proccees refund for me...and i shall shortly receive the refund in my bank,
i am happy with the resolution

Complaint Status


[Apr 03, 2014] eBay.in customer support has been notified about the posted complaint.
Complaint comments  10 Comments     Updated: Share0Tweet0

Comments

waiting for ebay's call...still not received any call...when they will call me?
You are right. They have very bad customer care service. Below is my experience

I have bought HP Flash drive from Ebay.in (Seller was from Aligarh) item is covered under Ebay guarantee program. I have paid advance payment through Paisapay(Ebay’s platform to pay money). Unfortunately when I received an Item it was not containing Invoice. So, I contacted Ebay and they said to contact seller for the same. I contacted seller five to six times. Instead of sending me the invoice via mail or courier he sent me order statement from Ebay (Which was not containing any information about seller e.g. VAT/TIN no. but only name of seller). So, I have contacted Ebay Customer care again and the representative told me to raise a claim. (Since my purchase was covered by Ebay guarantee program). After I raised a claim a representative from Ebay called me and told me that I can get invoice through a link in their website. I followed his instruction but found no Invoice from that link but only my order statement. My point here is only as below. Since I bought an item from the seller “Harika Compu” I want an invoice having all details of them without that I won’t be able to raise any warrantee claim. I request all readers that please ignore buying from Ebay because a purchase without invoice is not eligible for any warrantee claim and it might be possible that the item is duplicate.
I have contacted Ebay india customer care executive and He transfered my call to claim department and after listening to my problem he also agreed to refund me the amount of Pen drive. This conversation happened on 07 March 2014, since my bank is Axis bank he told me that it will take three days to transfer money but that didn't happen. Even after waiting for 15 working days and so many calls I did not get any refund from their side, meanwhile their customer care representatives were giving false promises that I will be contacted by Ebay very shortly within 24 hours.
Today 25 Days have been passed but still I haven't get any response from Ebay. Its customer care representative always gives one reply. " We will contact you shortly within 24 hours." I have sent them my bank statements 2 times as requested by them but still they had not taken pain to atleast reply.

I deeply regret my decision to go and purchase item from Ebay and I pray to the God that other fellow consumers don't do that without getting assurance that they will get original invoice with VAT details.

Below is my details.

Ebay Item ID:[protected]
Ebay Claim ID: 426187
Ebay Paisapay ID: [protected]
Dear Customer, We have taken a note of your details and will get back to you with a resolution at the earliest.
please help me, ebay is not replying me n not helping me
Dear Customer, Thank you for sharing your concern with us. We are checking with the team regarding this issue. Kindly allow us some time, will update you soon on the same.
please call on [protected] for the resolution
why are you not providing me refund?
call me [protected]

Claim ID:429664
PaisaPay ID:[protected]
Item number:[protected]
Seller ID:trs_trade
Date claim opened:[protected]
Dear Customer, We are checking with the team regarding this issue. Kindly allow us some time, will update you soon on the same. Thank you.
Dear Customer, We are glad to inform you that we have approved your
refund and it will get processed within 24 - 48 hours. Thereafter, it
takes at least 3-4 working days if the bank is a non-nationalized bank
and 15 working days if the bank is a nationalized bank for the amount to
reflect in your account. For any further assistance on the same you may
contact our toll free no - [protected]. Thank you.

stone received instead of mobile

I received a stone instead of mobile Intex aqua N11 through blue dart courier rec.no.1695 shipper Mr.Kartik Agrawal from Delhi.Ihave completes to ebay, blue dart courier also Mr.Kartik Agrawal.But no any action come.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    50%
    Complaints
    4190
    Pending
    1114
    Resolved
    1804
    location
    14th Floor, North Block, R-TECH Park, Western Express Highway, Gorgaon (East), Mumbai, Maharashtra, India - 400063
    Ebay.in - ebay rejected my claim for wrong item delivered