Ebiz — my money got deducted but I didn't receive the product

Purchased uc cash via in-app purchase of pubg mobile on 25 june via internet banking. Costing rs.799 for uc credit of 600+60.

My account has been debited for the same amount but no uc cash was credited to the game. It shows in my sbi account that the money went inb times of money limited.
Its a huge sum of money and i'm worried for the same.

Customer care centres are unreachable.

Beneficiary - times of money ltd
Reference no:-IGAGQUWYY6

Could you please resolve this and ensure my purchased is carried out or refund my money back to my account.
Also i can see lot of people facing the. Similar issue and i believe times of money is not a trusted portal but just a money scamsters
Guys please help me out with this