[Resolved]  Ecart Shopping — Myntra order is not delivered bt ecart

Address:	Ashna Bhavan, Kanhileri Po, Mattanur, Kannur, Kerala, 670702
Website:	ekartlogistics.com

Sir,
I have ordered "naughty ninos" frock for my niece birthday gift on 16 july 2016. And expected delivery date was 31st july 2020 at the time of orderig. Also the item has received at ekart ThalasseryHub_THL on 29 th july 2020 at 7:13 AM. The ekart Hub is situated 20km away from my delivery location and it is the very last ekart hub for my item's transit (Next step is out for delivery). But they are not puting it out for delivery. My niece's birthday is today (2 Auguest 2020). So that I have visited the eakrt hub yesterday (01/08/2020) to collect the iteam from there and told them about my urgency. But even without asking the order id or tracking details they have started arguing me that my item is not there and it is at Bengaluru. They have shown very much relactens to check my order transit on their database. At last they have checked it and asked me to come again tomorrow (02/08/2020) at morning 8 o clock and promise me the delivery. Then I again visited the ekart hub today morning after 20 km drive. Now the security guy told me that this sunday shop is not open. Still now my item is not delivered. One another thing is that these guys are not updating the transit details in myntra. So that I cannot see any update regarding my order after 23 july. But also these myntra ekart all belongs to same mother company.

Still the item is not delivered to me. I couldn't present the birthday gift to my niece so that she was sad and it was ridiculous among my family members. I had travelled two times, 20 km up and down to ekart hub (total 80 km) which is big ecnomic loss for me. The ecart staffs in ThalasseryHub_TLY harrased me there and used abusive words.

I need to get my delivery as far as possible (without any delay). Also I need the componsation for my economic, time loss and defamation. Also I whish none of the customers don't face this issue in future.

Order number :[protected]-1182603
order website : myntra.com
track id : MYNP[protected]
track website : https://ekartlogistics.com/