Ecom Express — [protected] delivery - ecom express delivery

sandeep kumbam

Address:

1-12-94/1,Umamaheswara traders,Garepally,waranagal road , BhupalPally,Telangana, 505503

Order for fastag through paytm where the order has not received by me. I have made this order through paytm. The order says it was delivered to the address. But the proof of delivery is signed with a letter and they show that as a proof that it is delivered. The sign should be atleast the person name or atleast first letter of the reciever where as the name of the deliver person is prabhakar but the deliver proof just says "r" written. I have raised complaint in ecom express with awb [protected] provided but i see they have neither verified the order delivery status nor updated me agian on the complaint. Paytm support also doesnt respond properly to the complaint. I suspect the delivery agent must not have gone to the location to deliver it instead as it is 40kms away from the location provided in site "manthani". I need a resolution on this fastly.

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Ecom Express customer support has been notified about the posted complaint.

Feb 08, 2020

Updated by sandeep kumbam This complaint is not resolved .Please resolve the complaint as early.

Verified Support

Feb 10, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings

We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest.

Meanwhile, please email us your contact number at [protected]@ecomexpress.in.

Regards,
Ecom Express Team

Feb 10, 2020

Updated by sandeep kumbam I have received the delivery today . How can this delivery came out now . This shows your irresponsibility to the customers delivery details. The item was not delivered to the customer but the tracking shows as delivered . Once I raised the complaint here, then the order was sent to the location . This is how you do the work assuming that consumer might not doing anything.

Verified Support

Feb 11, 2020

Ecom Express Customer Care's response Dear Sir,

Greetings

We regret for the inconvenience caused. We have already taken this matter and action has been taken to avoid such incidence in future.

Please feel free to write back in case you would require any further assistance on the same.

Regards,
Ecom Express Team