[Resolved] Ecom Express — complaint about door delivery [protected]

jobin111

from Delhi, Delhi

Address:

Thiruvananthapuram, Kerala, 695505

Track number [protected].
Purchased amazon prime product from amazon @ 16/07/19. The product is out for delivery on 20/07/19.
Ecom express states that they are not ready to deliver the product to home. Customer have to arrange vehicle to their warehouse to collect the product.
On 21/07/2019 received call from ecom express and spoke with mr. Pavan. He told me to wait for tomorrow morning for the delivery of the product to doorsteps. I have all the call recording with me.

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Aug 2, 2019

Complaint marked as Resolved

They called me and spoke with some beautiful words "Sorry for the inconvenience", "This will not happen again". Very Poor Service.

Ecom Express customer support has been notified about the posted complaint.

Jul 22, 2019

Updated by jobin111 Ecom express is not delivering the Awb [protected]. Spoke with customer care executives, explained the issue and understood there is no use.
I like to raise a consumer complaint for this issue.

Issue: The above AWB# is still available in ecom express warehouse which is15km far from my home. Delivery person is not able to deliver my product to my doorsteps. He is threatening me to collect the product from the warehouse or they will return the product. I have all the call recording and messages with me.

Verified Support

Jul 23, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

We are sorry to hear about your experience due to non-delivery of shipment and the updated reason from our center. We shall take up the matter with the concerned team to expedite the delivery of your shipment and keep you updated on the same.

Regards,
Team ECOM Express

Jul 23, 2019

Updated by jobin111 I believe now you understood that you are doing worst service.

Verified Support

Jul 30, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

With reference to your query regarding the AWB number [protected], as per our records the said shipment has been delivered at the registered address.

Request you to kindly check and confirm back the actual date of delivery or in case you have not received the same and require any further assistance from our end.

Regards,
Team ECOM Express

Jul 30, 2019

Updated by jobin111 Your records are fake which I can prove from my end. I have all the proofs that you didn't delivered the product at registered address. Delivery person charged 300 rupees for door delivery and I collected the product from your warehouse which is situated at Neyyattinkara. Please don't try to hide the truth. You need to compensate for this.

Aug 02, 2019

Updated by jobin111 This is the message which I received from the delivery person. Try Malayalam representative to read the message.

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Comments

Md Sanjar Hossain

from Mumbai, Maharashtra

Name Debasish Chakraborti
Mob no - [protected]
Parcel no -[protected]
ORDER NO- ZV[protected]

Ecom Express Customer Care's response, Jul 25, 2019

Verified Support

Dear Sir,

Greetings from Ecom Express.

Kindly confirm your query to assist you.

Thanks
Ecom Express

Uday Kiran Mass

from Mumbai, Maharashtra

Vivo v15 pro, red color, Uday Kiran, challapalli, Andhra Pradesh, Krishna distinct, in ecom express, cancel order plz because of order will in book by the mistake

Ecom Express Customer Care's response, Jul 25, 2019

Verified Support

Dear Sir,

Greetings from ECOM Express

We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint/query.

Regards,
Team ECOM Express