Ecom Express — Complaint against ecom express, Kattappana , Kerala.

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I had placed an order with Amazon India and it's transport has been undertaken by ecom express. The order had reached ecom express office located in Kattappana on 25th of March, 2021. However, they are reluctant in delivering it to the home address when it has been specified and agreed upon to deliver at home. And they have changed the status of shipping in their delivery tracking page as delivery attempted and delivery rescheduled per customer request, which is a blatant lie, as they have done neither an attempt to delivery nor have we agreed on delivery reschedule.

The order that I have placed is of perishable nature and is a time sensitive product. The losses I face from the delayed and/ or damaged delivery of the product is in its entirety because of the inefficiency of the management of ecom express, Kattappana office.

Other logistics agencies operating in the same area doesn't have such an aversion to fulfilling their delivery promise as this company seems to be having. They don't charge any extra for the delivery and they do the delivery in a timely fashion.

Kindly refrain from offering services you are unfit to provide in the future. If the company is as reputable as it says and the issue I am facing is a rarity in its occurance, I don't think the Google reviews of the said office would be as staggerdly negative against it.

Google reviews : https://g.co/kgs/pE5LnG