Ecom Express — courier not delivered but shows as delivered

cruzo cafe

from Delhi, Delhi

Address:

4th Floor Athulya Building, Infopark Campus, Kakkanad, Ernakulam, Kerala, 682030

My courier is not delivered to me and it shows as delivered on ecom express tracking. The courier delivery was to kochi, kerala and it has been delivered to bengaluru. Tried contacting the ecom helpline numbers but no luck. It looks like there is no way our to contact them.

Below are the details of the same.
Ecom express courier tracking number - [protected]
Royal enfield order id - 56707
Date ordered product - 07/07/2019
Date shows as delivered on ecom - 17/07/2019
Courier destination - kochi, kerala
Name - rohit
Contact - [protected]/[protected]@gmail.com

It would be great if you can help me out.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From ECOM Express.

With reference to your query regarding the AWB number [protected], the said shipment has been delivered at the registered address only. Request you to kindly check with your shopping portal for more information.

Meanwhile, you can confirm the Receiver's name to verify.

Regards,
Team ECOM Express