[Resolved] Ecom Express Courier — Undelivered Product

poojasaha84

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

I had placed an order ith SNAPDEAL 15 days back. I am yet to receive the order and it is pending with this riiculous COurier SErvice. I have been given the contact numbers of two losers from this company named Krithika- [protected] and another Manager called Santosh- [protected]...but both are not responding to my calls. I am at my wits' end to handle this anymore. Totally frustrated. I do not know why snapdeal is damagiing its own reputation by using this courier service.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Dharmisha

from surat, Gujarat

Worst courier service i have ever come across in my life. Had placed an order from Jabong and it was supposed to get delivered on 15th May but till date i have received. Moreover the contact numbers provided by delhi office of surat branch are not at all responsive to attend customer calls and give proper information. They either dont pick up calls and if at all they pick up then they excuse from answering. Delhi office customer care says that at surat they do not have anyone to deliver couriers and i should go and collect myself. Still i ahve no status of my courier. Pathetic courier service and ridiculous executives at Delhi H.O. as well as at Surat.

Jabong.com Customer Care

from Gurgaon, Haryana

Dear Dharmisha,

Can you please share your order number with me so that I may investigate the case and get back to you?
We value our customers a lot and their satisfaction is our first priority.

Regards,
Anvesha.

Dharmisha Mistry

from Surat, Gujarat

Finally after talking to jabong customer complain executive, finally it got delivered on 21st May.
But definitely i have wasted around 50rs behind giving calls to jabong customer service and courier company and next time i will definitely think for alternative shopping site.