Ecom Express — delayed delivery of nykaa products

Address:

Kottayam, Kerala, 686007

I had made a prepaid purchase from nykaa on the 30th of november. My web no. Is [protected] the product had reached kottayam on 4th dec and the delivery guy was supposed to deliver it on 5th. Since fifth until today there has been no call made to me but he has been updating that the customer is not available. That’s a big lie. I’ve been at home hoping that the shipment would come any day. I’ve brought numerous products online and every other company has been prompt. On one occasion i managed to get through the number they sms-ed me and the guy picks up and tells me it’s the other guy who is delivering and he’d call me back but that didn’t happen. Ecom expresses customer service has been pathetic they just keep telling me the same thing everyday that it will come tomorrow. One guy bluntly cut the call on my face and the other one was faking that he couldn’t hear me and cut the call. Everyone seemed to just be in a hurry to keep the call without solving any problem. If calls are recorded for quality purpose then please do what they are intended for. They don’t have number of the delivery guy, they don’t have number of the office in kottayam,, then i wonder what they r sitting there for. Might as well keep an automated machine recording saying that “we are sorry for the inconvenience caused. You will receive it tomorrow”.
Please look into this matter, i have never experienced such a horrible service.