[Resolved] Ecom Express — missing product delivered | |||
I ordered 2 item (Irons) of philips 1200 wat but i received only one item... Order id is [protected] And received 1000 wat iron only on my account it is showing the two item delivered but i got only one... I talked to courier ecom but they said that they got only one piece... Both items have same awb nu... [protected] Courier company ecom partner lieying to me they are not giving another item to me and said to return the item Was this information helpful? | |||
Nov 25, 2018 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Verified Support Oct 25, 2018 Ecom Express Customer Care's response Dear Kanha Radha, Greetings from Ecom Express! We apologize for the inconvenience caused in this regards.Please be informed that we are the logistic service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, you need to contact the online shopping portal. Regards, Team Ecom Express | |||
 4 Comments | |||
Comments
Dear ecom,
My order is already shipped as on 15th oct .but till now i haven't received it
The status is on 17th October is showing as your pickup is rescheduled.
My tracking no is[protected].
On both website different status is showing.And i am not able track it properly.hope you check and response me as early as possible.
My order is already shipped as on 15th oct .but till now i haven't received it
The status is on 17th October is showing as your pickup is rescheduled.
My tracking no is[protected].
On both website different status is showing.And i am not able track it properly.hope you check and response me as early as possible.
Ecom Express Customer Care's response, Oct 26, 2018
Verified Support
Dear Sir/Mam,
Greetings From Ecom Express.
With reference to your query regarding the shipment has been delivered on 24 Oct, 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. 8376888888
Regards,
Team Ecom Express
Greetings From Ecom Express.
With reference to your query regarding the shipment has been delivered on 24 Oct, 2018 Request you to kindly cross check and confirm to assist you further or you may contact our Customer helpline no. 8376888888
Regards,
Team Ecom Express
I ordered 4 garments on 13th oct, 2018...i got the 2 packet but remaing 2 packets is not delivered yet...its been 5 days but still both the packet did not show any further updates .
I am concern about the delivery as i already paid for products.
Here is tracking no[protected],[protected]
I am concern about the delivery as i already paid for products.
Here is tracking no[protected],[protected]
I have ordered an item from paytm and my AWB no is[protected]. Tracking status is showing as item is delivered but i have not yet received the item. I am not able to contact customer care too.
Ecom Express Customer Care's response, Oct 26, 2018
Verified Support
Dear Sowmya Prabhu,
Greetings From Ecom Express
We regret for the inconvenience caused to you. As per our records shipment was delivered, Request you to kindly cross check with family member/neighbor to assist you further or you may contact our Customer helpline no. 8376888888
Regards,
Team Ecom Express
Greetings From Ecom Express
We regret for the inconvenience caused to you. As per our records shipment was delivered, Request you to kindly cross check with family member/neighbor to assist you further or you may contact our Customer helpline no. 8376888888
Regards,
Team Ecom Express
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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Thank-you
Regards
Vishal jain
[protected]
Greetings From Ecom Express
Thank you for writing to us. Request you to kindly provide the 9 digit AWB/ tracking number so that we can assist you on the same. You can also contact our Customer Helpline Number # 08376888888 for further assistance.
Regards,
Team Ecom Express