[Resolved]  Ecom Express — not delivering product

Address:587301

I have order watch from titan estore. The product was diapatched through ecom express and reached delivery jamakhandi on 22.05. Morning status on website was out on delivery but evening it was consumer was not refused to accept the parcel. These people have not called me and even not tried deliver and simply put the status. I tried calling that courier and he told me that he will deliver it on 23.05. But that person was not picking my calls. And then i tried ecom customer care, he informed me that the parcel will be delivered tommorrow. I dont understand for delivering product will take 3 days in a same city.
I doubt these people will deliver product

Same thing happened with me when i order through myntra that time also the same courier and the parcel went back to the company.

Please on line vendors, instruct ecom to deliver products to customer or be ready to loose business.
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Jun 28, 2018
Complaint marked as Resolved 
Ecom Express customer support has been notified about the posted complaint.
Verified Support
May 26, 2018
Ecom Express Customer Care's response
Dear Mallikarjun Belagall,

Greetings From Ecom Express

Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] for further assistance.

Regards,
Ecom Express Team
Complaint comments 

Comments

I can't receive the delivery
But it shows my order is delivered

Ecom Express Customer Care's response, May 31, 2018
Verified Support
Dear Gópï Pamidi,

Greetings From Ecom Express

Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. 8046800204 for further assistance.

Regards,
Ecom Express Team

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