Ecom Express — ordered product was not given as required.... request for change of it | |
I ordered for body shaper and it wasn't the color and size... I want and exchange of the product I tired calling the number given in message received Your MONKANDSOCIAL "CoD" shipment [protected] is out for delivery by ECOM Executive Ph: [protected] PIN: [protected] Please Keep Rs 1499.0 ready for payment. But when I entered the AWD number it said it's wrong number and got cut... I called up ecom express contact number and they gave me the ordered link...I asked them how to contact them..they never gave a proper reply.. But it was an advertisement on Instagram from where I ordered and it was delivered by ecom express club factory... Could someone help me getting an exchange or return back the money. Was this information helpful? | |
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Ecom Express customer support has been notified about the posted complaint. Verified Support Feb 14, 2020 Ecom Express Customer Care's response Dear Sir, Greetings from ECOM Express We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal. Regards, ECOM Express Team | |
 2 Comments | |
Comments
I bought a cloth from myntra rs 494.
He not giving back change. I gave change he said this note is not valid then I changed 20 rs. Note. He do all this thing to not refund a change.
It is disgusting you not providing them sellary or you taken uneducated unofficial people.
He not giving back change. I gave change he said this note is not valid then I changed 20 rs. Note. He do all this thing to not refund a change.
It is disgusting you not providing them sellary or you taken uneducated unofficial people.
Ecom Express Customer Care's response, Feb 15, 2020
Verified Support
Dear Sir,
Greetings from ECOM Express
We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint.
Regards,
ECOM Express Team
Greetings from ECOM Express
We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint.
Regards,
ECOM Express Team
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
View all Ecom Express contact information
Greetings from ECOM Express
We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest. Meanwhile, please email us your contact number at customercare@ecomexpress.in.
Regards,
Team ECOM Express
Greetings from ECOM Express
With reference to your complaint regarding non receipt of shipment AWB number 2006501294, the said shipment has now been delivered registered address.
Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.
Regards,
Team ECOM Express