Ecom Express — pickup is rescheduling for long

Pratyusha1

Address:

Vizianagaram, Andhra Pradesh, 535002

My order no: so[protected] is supposed (Estimated by club factory) to be delivered by 16th of december 2019. It was shown shipped by club factory. I contacted ecom and they said club factory has not yet shipped the order.!! But i’ve got message from cf that it was shipped. From 11th onwards the tracking info shows ‘pickup rescheduled ’. Its been almost 3weeks and tracking info is still the same! Why is it happening? Will i get my product???

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Ecom Express customer support has been notified about the posted complaint.

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Comments

Vanitha k v

As i am completely not satisfied abt the product which i have got and i would like to return the product
AWB no: [protected]
Order no: 9008738

Vanitha k v's reply, Jan 6, 2020

As i am completely unsatisfied with the product and pls i request to return the product and refund the amount
Can u say me the procedure to return the product

kankanala seetaram

I ordered a product on bewakoof on 25/12/2019 AWP number is [protected].The status is delivered and I didn't get my order.

Ecom Express Customer Care's response, Jan 13, 2020

Verified Support

Dear Sir,

Greetings from ECOM Express!

We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest.

Meanwhile, please email us your contact number at customercare@ecomexpress.in.

Regards,
Team ECOM Express