[Resolved] Ecom Express — product not delivered/delayed/stolen by delivery boy

Sandeep@0124

from Delhi, Delhi

Address:	New Delhi, Delhi, 110030
Website:	Paytmmall.com

Hi I am Sandeep, lives in Delhi.
I ordered two products from Paytm Mall with order number [protected] on 15/10/2018.
They book one with bluedart which I received, the other one was booked with e-com express with AWB no.[protected] which is still not deliver to me.
I went out of town for some work on 16/10/2018 for 10 days. I received a call from bluedart to deliver my 1 package on 18/10/2018 about 4-5pm. I told him to deliver it to my neighbor.
I found the same update on Paytm Tracking.
But on next day I found 1 more Delivery update on Paytm that e-com express delivery the second item to me. They shows it delivered to me, mt name is mentioned in tracking report. But when I ask for the pod, they declined. I call Paytm & e-com express several times but they said to wait for 24-48hrs everytime.
Now it's 29/10/2018, how more I need to wait for a product which seller is in Hapur & Buyer is living in Delhi, Just 60Kms ???
I just need for what I paid. Not much more than that.
Thank you.

Sincerely
Sandeep

+3 photos

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Dec 7, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Please accept our sincere most apologies for the inconvenience you faced with our service. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials.

We shall coordinate with our delivery center and try to get this resolved at the earliest.

Regards,
Ecom Express Team

Nov 01, 2018

Updated by Sandeep@0124 I got it today.
After a long journey my package reached to me.
60kms- 17Days
3.5kms/day
What a Express Delivery it is !