[Resolved] Ecom Express — product quality

S. A. S Official

Address:

Anand, Gujarat, 382424

I have ordered combo pack of Watches which it seemed to be Fastrack but when it was delivered it was in pathetic condition one of the watch doesn't have the seconds hand also other two are not in good condition as it was looking in the pictures provided by your site. So I would like to have my money back As soon As possible. Otherwise I will approach Consumer Court.[protected]
For Contacting Me- [protected]

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Apr 14, 2019

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
ECOM Express Team

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Comments

Veerendra Singh dangi

Mene Jo product order Kiya tha wo product Mera demeged hai return Krna hai..

Nikhila Ajay

Awb[protected]

It seems the product is out for delivery since yesterday morning but still I haven't received but. Got a message that delivery attempt is failed due to entry restricted. I was available, but no one called me. If it is out for delivery then please deliver asap. Not able to call, no response

Ecom Express Customer Care's response, Mar 14, 2019

Verified Support

Dear Mam,

Greetings from ECOM Express

Thank you for writing to us. With the reference to your query regarding the AWB number 271910089, pleased be informed that we have received the request from shopping portal to return the shipment back vendor. So we request you to kindly coordinate with your shopping Portal for further assistance.

Regards,
Team ECOM Express

ji ju

My myntra order with tracking id[protected] is showing pickup rescheduled and i faced this on my last order please resolve this!

Ecom Express Customer Care's response, Mar 14, 2019

Verified Support

Dear Sir/Mam,

Greetings from ECOM Express

Thank you for writing to us. We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

Regards,
Team ECOM Express

Gobind jha

from Surat, Gujarat

Sir

This Shart in not my choice please Return in Shart
Sarigam
Gujarat
Pin Code:-396155
Mob No:-[protected]
Order No:-9042938
AWB No:-[protected]

Gobind jha's reply, Mar 10, 2019

Please Return in my Shart

Ecom Express Customer Care's response, Mar 16, 2019

Verified Support

Dear Mam,

Greetings from ECOM Express

Thank you for writing to us. We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Team ECOM Express