Ecom Express — Product shows delivered but still I didn't get my product.

Navneet Sinha2021

from Ghumarwin, Himachal Pradesh

Address:

B1/H3, Mohan Estate, Okhla Industrial Area, near Audi Showroom, New Delhi, Delhi 110044

I am Navneet Sinha. I have placed an order on 30th Nov 2020 of I kall K3312 Dark Blue mobile phone which was scheduled to be delivered on 2nd Dec 2020 but I haven’t got any delivery from the Ecom Express. When I checked the status of my purchased item on 2nd Dec, on the paytm as well as Ecom Express site they are showing that my mobile phone is delivered, but I haven’t got that phone so. I registered a complaint on ECom Expess Pvt. Ltd on 2nd Dec 2020 and they gave me a complaint no :-(Tracking no:[protected]. I regularly called the customer care service for updates but they are always misguiding me. Since 2nd Dec 2020, it’s more than 42 days passed but still they are not giving me proper solution for my complaint.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2021

Ecom Express Customer Care's response Dear Sir,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Ramen
Team Ecom Express

Jan 31, 2021

Updated by Navneet Sinha2021 My alternate number is +91-[protected].
contact me

Mar 01, 2021

Updated by Navneet Sinha2021 Again ecom express shows cheap marketing.
1 month is almost over but company didn't get any response.
It's mean that company is totally casual or may be entire company's workers are fraud.