[Resolved] Ecom Express — wrong update | |||
I would like inform to ecom express, india worst service. My awb no.[protected] this product never received and never get call from any ecom express delivery boy. But today i check and tracked online its show rto. Worst service.., now i will raise complaint against your ecom express in government of india Ministry of consumer affairs, food & public distribution Department of consumer affairs. Was this information helpful? | |||
May 7, 2019 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Verified Support Apr 01, 2019 Ecom Express Customer Care's response Please accept our sincere apologies for the inconvenience caused to you.pleased be informed that we have received the request from shopping portal to return the shipment back vendor. So we request you to kindly coordinate with your shopping Portal for further assistance.Regards, ECOM Express Team Verified Support Apr 04, 2019 Ecom Express Customer Care's response Dear Sir, Greetings from ECOM Express Please accept our sincere apologies for the inconvenience caused to you. The shipment was returned as we could not deliver the shipment as per the expected date. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials. Regards, Team ECOM Express Verified Support Apr 05, 2019 Ecom Express Customer Care's response Dear Sir, Greetings Kindly share your alternate contact number to assist you further. Regards, Ecom Express Team | |||
2 Comments | |||
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Sir my Redmi note 7 Mobile delivered but ordered not received to me but status delivered
Ecom express AWB no [protected]
Ecom express AWB no [protected]
Ecom Express Customer Care's response, Apr 3, 2019
Verified Support
Dear Sir,
Greetings From ECOM Express.
Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.
Meanwhile, you can provide your alternate contact number to assist you.
Regards,
Team ECOM Express
Greetings From ECOM Express.
Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.
Meanwhile, you can provide your alternate contact number to assist you.
Regards,
Team ECOM Express
Ecom Express Customer Care's response, Apr 5, 2019
Verified Support
Dear Sir,
Greetings from ECOM Express!
Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We have investigated with our team and as per the confirmation, the said shipment has been delivered incorrectly to other Customer. Request you to kindly contact your shopping portal to re-ship the order.
Please accept our apology for the inconvenience caused.
Regards,
Team ECOM Express
Greetings from ECOM Express!
Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We have investigated with our team and as per the confirmation, the said shipment has been delivered incorrectly to other Customer. Request you to kindly contact your shopping portal to re-ship the order.
Please accept our apology for the inconvenience caused.
Regards,
Team ECOM Express
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
View all Ecom Express contact information
I am glad to see that someone is ready to raise the dispute to a higher level and that's what I have been preaching here as well.
When you pay for something, you agree for a service or product in return. In this case, the service as per you was not provided to you within a reasonable parameter of acceptance. If you are not satisfied, first raise a concern directly with the involved party and if the concern or complaint is not resolved even after that, please take it further and make your complaint on a higher level.
You can even knock the doors of consumer courts and even ask for compensation.
Please note, I am not providing any legal advice to anyone. All my views are personal and not commercial.