Edelweiss Financial Services — Loan cancellation HYD TH[protected]

khaleel_1979

Jul 24, 2021

Address: Branch location is Améerpet, Hyderabad

I have applied for a Home LOAN and as per the bank documents it is showing as disbursed on 30th June'2021 and cheques for RS 17, 80, 000/- prepared but when I went for registering the flat I was told by the legal department of the bank that there are some issues with my CIBIL score and hence the LOAN cannot be issued. They have taken a processing fees of RS 27, 730 from me by making false promises that the LOAN is disbursed and will be paid once I have completed property registration process but never informed me about the issue with the legal department. A single rupee also not paid to me but they have started asking for EMI amount and sent 2 cheque to my account for prepayment of interest charges without informing me and which got bounced. Since 1 week again I am receiving a request to pay RS 3528 outstanding amount not sure what's this is for. I have requested for cancellation of the LOAN and given the cancellation letter to the manager of edelweiss bank, AmÃ©erpet office but still no resolution, called to CUSTOMER service and dropped many emails. Instead of stop asking for payment they are asking for money as well as sending housing LOAN documents and insurance documents. Is this kind of joke or nonsense that you guys are playing where you have not paid any single rupee to the CUSTOMER and asking for EMI and interest amount. I want my entire processing fees to be refunded as you were not able to process the LOAN, RS 3500/- Franklin charges, RS 1000/- cheque bounce charges and an email to the CIBIL department as well as my Bank for score correction as this was your mistake and not mine for which I should not be penalised for. I don't want any requests to be sent to my account for next EMI payment. I am going to escalate this to all the levels of the company top management, banking ombudsman, ### and RBI for fraudently charging CUSTOMER for money without disbursing the LOAN amount.

Was this information helpful?

No (0)

Yes (0)

Edelweiss Financial Services customer support has been notified about the posted complaint.

Jul 24, 2021

Updated by khaleel_1979 Because of their unfair practice to inform the customer before disbursement of the loan amount they have sent the cheque for Interest EMI amount to my CITI bank account which got bounced has resulted my account in negative effects which will impact me in applying loan with other banks now for minimum 1 year. I have provided the screen shot of processing fees and cheque bounce . I would like to you clear that negative impact on my account as well as CIBIL score. Or else I need to reach out to higher authorities to get this sorted

Jul 27, 2021

Updated by khaleel_1979 Still awaiting for the resolution or call from them but no response

Jul 27, 2021

Updated by khaleel_1979 I think they are not serious about my concern hence no response from them. I am going to post this social media and file a FIR on them so that they show some seriousness ab

Aug 06, 2021

Updated by khaleel_1979 They have cancelled the loan and closed my account but still processing fees is not refunded. When to collect payment they are in hurry but when it comes to refund creates lots of nonsense rules. I need my money back ASAP or else I am going to file a fraud complaint on your bank

Aug 19, 2021

Updated by khaleel_1979 requested please find attached my account cancelled cheque for refund amount to be credited to my CITI bank account ASAP for the home loan cancellation fees. You have sent me the voucher on 9th August you should have mentioned something that you need my account details to process my refund which you have not done. Unnecessarily wasted my time in waiting and follow up emails & calls. Your relationship manager or your employees are not even educated about your bank policies of processing, cancellation and refund.

I need the money credited to my CITI bank account ASAP as I am losing my patience for the unnecessary things that you have done.

Aug 19, 2021

Updated by khaleel_1979 It's been more than 4 days that I have provided you my CITI bank account details for the refund but still no refund nor any response from your unethical or bloody CUSTOMER service representative. Does it take more than 4 days to transfer the money through IMPS or NEFT payment transfer to refund the money. You just send a ### acknowledgement email that ticket have been created and will resolve in 7 days but you don't even bother to respond to the CUSTOMER.

Aug 25, 2021

Updated by khaleel_1979 Re

Aug 25, 2021

Updated by khaleel_1979 Received the credit slip on 9th Aug but yet to receive the amount in my account. Rediculous service and one of the worst bank in the world. ### don't even respond bloody CUSTOMER service don't get connected and nonsense staff who is not aware of the company terms and conditions.

Aug 27, 2021

Updated by khaleel_1979 What is the ## service you have given, 3 weeks to credit the amount to my account and in that also credited only RS 21, 830 instead of RS 27, 770 which is mentioned in the credit slip. Fraud and illegal charges by showing refund slip on my name but refunded only partial amount. Refund me the remaining amount as well as you have not provided the service and I shouldn't be paying you for that

Aug 27, 2021

Updated by khaleel_1979 What is the Bull ## service you have given, 3 weeks to credit the amount to my account and in that also credited only RS 21, 830 instead of RS 27, 770 which is mentioned in the credit slip. Fraud and illegal charges by showing refund slip on my name but refunded only partial amount. Refund me the remaining amount as well as you have not provided the service and I shouldn't be paying you for that