Edureka — Cancelling Program and Stopping Autopay

Website:

learning.edureka.co

I signed up for the "Python Master Program" on December 29 2021 at a cost of $450. The live course would start on January 28 but I could start with the self-paced class on January 7th. The agreement was that I WOULD PAY $158 at the beginning of the program; then $146 at the end of January and the last $146 2 months later.
On, December 29th, 2021, I received an invoice with the $450 total and the breakdown of when to pay which amount. I went ahead and paid the first installment of $158. I did NOT receive a document about their cancellation policy.
On January 8th, 2022, I decided to withdraw from the program and requested a cancellation and a refund of the $158 I had paidcase#354286. We had several exchanges on their platforms and they refused to refund the $158 that I had paid. Instead, they offered that I take any other program which I declined. I was not interested in taking any more classes with them & I just wanted to cancel the program and get a refund of what I paid.
Then, on January 28th, I saw on my credit statement that Edureka had charged me $146 without sending me an invoice or notifying me. I called their 1800 number, the agent I spoke with said they could not help without a case #. I went ahead and created another case number on January 31st, 2022. Find below the details of that last ticket. They again refused to refund the 2nd installment they took from my account without consulting me. Edureka has taken $304 from me and is planning to take another $146 in March for service that I opted out of. They have cost me valuable time submitting tickets and responses that I can't get back. What is ironic to me is that when they were making the initial sale calls, they were available any time. But when it comes to addressing an issue I have with them, they claimed that they called me and I didn't pick up. The initial sales rep who completed the transaction in December has ignored my WhatsUp messages.

I can provide all screenshots/conversations history upon request.

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#366089 Created on Jan 31st, 2022, 15:44 ESTUPDATEDEscalate
Cancel Program
Hello,
I had requested to cancel this program and get refunded for the 1st payment that I made in December 2021 with case#354286.
I see that my credit card has been charged with a new payment installment of the program with $146.
Please cancel the 2ns transaction as I was not aware of it and I did not authorize it.

Kindly let me know when you can resolve the error or wh...Read More
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