Edureka — EDUREKA is not cancelling my registration course and also not cancelling the ZEST Money loan

Good afternoon
I am Sanjeeta Biswas. I want to complain about Edureka.

I got a call from EDUREKA for a PG certificate course in Artificial Intelligence and Machine Learning from NIT Warangal. I was told that it's an online weekend course.

Program cost was 131500 rupees. I paid 10000 in advance for registration. The rest money was a loan amount provided by Edureka to me from ZEST MONEY. Zest Money is loan partner for EDUREKA. The loan money was transferred to Edureka immediately.

The program started in March 14, 2020. I attended only two classes. On the same week COVID Pandemic had been declared all over the country due to which government imposed complete lockdown.

As my father has a small grocery shop but due to complete lockdown he had to follow the lockdown guidelines and unfortunately he had to closed his shop. At the same time my grandmother was in ICU because she was suffering from Stomach TB means intestine Cancer disease.

My father is the only earning source for our family till now. Due to lockdown our bad time started hardly my father was hardly managed to meet household expenditure. We started to face huge Financial problems. One side My grandmother treatment her ICU charges, my father is also patient o[censored]RIC Acid, the cost of his medicine was also high. Every expenditures was take care by my father but he had no earning source for money. My mother had spinal Operation. Now my father had all responsibilities over him. After few days my mother and sister tested COVID positive.

I couldn't continue the class. Because I had to support my family. My father was not able to pay Zest money loan.

So I asked EDUREKA to cancel my registration and refund the loan amount to Zest money .
However they refused to cancel my registration.

From 1.5 years I m mailing them and requesting them for cancellation of my course. I explained all financial problems of my family.

I didn't attended more than one or two prerequisite classes. After that I told them through email that I cannot continue the program .
I forwarded the email to Zest money also.

However My father getting continuous call almost 5 to 6 times in a day from ZEST MONEY to pay the EMI from the next month itself. There was no option to cancel the program from my end. They were mentally torturing my father as a result his health was getting down

Edureka is forcing me to again join the class give me new batch even today but they are not ready to my cancel registration. Zest money is asking for repayment of EMI on loan amount.

They should understand how much middle family suffered due to lockdown

I am trapped by Edureka. Edureka have received the loan amount from Zest money . They are not ready to cancel the amount and refund to Zest Money. I have not taken the classes, so why I would pay the EMI.

Also My father CIBIL score is getting effected by that much level that recently he applied for one loan to again start his shop but bank rejected him, this rejection made him upset from deep of heart.

Still My family is suffering from financial loss because these two years loss will not recover soon.

Please help me and penalize EDUREKA for causing me so much mental trouble. I have send many emails to EDUREKA as well as ZEST MONEY.

Zest money suggested me that they understand the situations what is happening.

Zest money support team told me that they cannot ask money from Edureka directly unless they cancel my registration. They need one cancellation letter of my registration from Edureka then they will cancel the loan.

But Edureka refused to cancel the course, forcibly pressuring me to again join the course. I m not interested now again joining the course.

Edureka is not ready to refund the money to the ZEST Money.
My father's CIBIL Score is badly affected no banking is ready to give a single loan.

Please help my family.