Edureka — Query related to incorrect information provided while registering for the course

I had joined big data course starting from July 2020 through Edureka. Since i am not from IT background and do not have any experience in languages like java or sql or any other language.

I had asked the team while registering that since i am not from IT background whether i am eligible or not. They said that no prior knowledge is required, and they will be providing basic knowledge before starting the course.

Now i have been assigned an assignment which require high knowledge of computer languages. Hence i requested Edureka to shift my batch to some new batch so that i can restart my learning from class 1. However they are refusing.

i had received call from one of their representative how told me that it is possible if i pay Rs 20000 more.

First mis-communication, now not even helping and asking for more money, hence i am raising this complaint.

I donot want refund but to be shifted to some new batch so that i can learn from the start.

Regards,
Shishir kaushik