Edureka — This is how Edureka counselor cheated me and enrolled me hurriedly for PGP course in DeVops. I have asked to close the loan and

Edureka — This is how Edureka counselor cheated me and enrolled me hurriedly for PGP course in DeVops. I have asked to close the loan and

P Prakash1245 from Mumbai, Maharashtra Jun 20, 2022 Jun 23, 2022 This thread was updated on Jun 23, 2022

Two weeks ago(28-May), one counselor of Edureka(Mr. Arnab) approached me taking the course named PGP DevOps course and he enrolled me hurriedly for same on the same day and asked me to share bank details(which bank and my bank account number and my mobile number in bank's record), he told me that you have enough time to cancel this enrollment if you don't like the course as the first installment is way long 3-July-2022. I was not aware of this fact that he is cheating me as he never gave me the time to think about this. He was a too smart fellow to do all this without even telling that the loan got disbursed on the next day he had approached me for enrollment. Its only when I saw the disbursement date on the letter from my bank which I received as a postal document from bank at my residence yesterday only. The people there(from Edureka) are too smart that they keep people like me clueless until they come to know that they have been cheated by such consultants and they may be late to claim the refund or even late in bringing such an incident to the head of the organization. I have raised a ticket by dropping an email to grievance at edureka for bringing this incident to edureka's head's notification and claiming refund. Also tried reaching them continously over phone. Edureka's support team is not adding any comments into the ticket as always sending automatic reply like "We have answered your query and please go to the link and check reply". screen shot attached. Was this information helpful? No (0) Yes (0)
Edureka customer support has been notified about the posted complaint. Jun 23, 2022 Updated by Prakash1245 I had no clue that the no cost EMI is being converted into loan and the loan disbursement would happen so early(29-May) as I have not logged in to ICICI bank website while creating no cost emi. I did not receive any OTP from my bank at the time of transaction. I'm still not clear that how did this happen? Jun 23, 2022 Updated by Prakash1245 The people there from Edureka are too smart that they keep people like me clueless until they come to know that they have been cheated by such consultants and they may be late to claim the refund or even late in bringing such an incident to the head of the organization. Jun 23, 2022 Updated by Prakash1245 I have already requested(on 18-Jun-2022) Edureka for full refund(i.e. to close the loan) and let me live in peace. But on the subsequent weekdays also no one from their escalations team has spoken to me. They are not even picking my calls. I've started giving my feedback which is very bad after attending the day1 class itself but no one called me and enquired about the feedback which means they totally ignored my feedback and they do not want to talk in front of everybody. I've left attending further classes after day1. I'm totally not satisfied with the course. I have been shouting at them for the full refund which I want at any cost. I need justice for my hard earned money. Feedback form has limitations on the size of the comment which is kept purposefully. Average and Bad rating both are equivalent to -1 rating. Screen shot attached. Jun 23, 2022 Updated by Prakash1245 Actually I had posted a couple of emails to Mr. Arnab(counselor: [protected]@edureka.co) regarding the drawbacks of the course on 9-Jun-2022 and wanted to keep my account manager(account.[protected]@edureka.co) in the loop. But my mail is bouncing back(screen shot attached). Also came to know that the learner can't escalate his ticket directly it is the support team who delays for weeks or two and keeps mum there by wasting enough time so that the complainer gets frustrated by talking the same thing to everybody on the phone call because every time your call gets picked by different personnel in the team. Jun 23, 2022 Updated by Prakash1245 In Edureka's lms portal there is a button named 'Escalate' but it's doing nothing that feature is disabled. i.e. it's of no use. This is done purposefully to fool the learners. Screen shot attached.
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