Ekart Logistics — ekart executive did not pickup my product on my second exchange request

Address:

137/4611, Nehru Nagar, Kurla East, Mumbai, Mumbai City, Maharashtra, 400024

Hello,

I have ordered puma shoes from flipkart after it got delivered i have to exchange it to a bigger size i. E uk9 as the ordered product was smaller in size ie uk8. When the exchange product was delivered to my home i was not present at the moment. My mom has dealt with e-kart executive, the e-kart guy found my product is dirty as it was a white shoe, my mom cleaned it and said him to take the product. But being rudely he said i'll come tomorrow to pick the same product and then he left. The product was not dirty at all i have just worn it to check the comfort, white shoe surface easily gets some dirt on it. Then the next day e-kart executive has canceled my exchange request. I have again processed the exchange request so it got accepted and the product expected delivery was 18th nov 2019. Till 18th nov 2019, my product was not delivered, the next day on 20th nov 2019 my sister got a call from the e-cart executive (She received a call because the product was ordered from her phone or flipkart app). The e-kart executive said the product is out for delivery and will be delivered to you by afternoon. Till afternoon the product was not delivered. My sister called him again and he said he is not coming today as your product was dirty. Till evening the guy not came and said we cannot deliver the product to you and we are canceling your exchange request. Without seeing the product on the second request the e-kart executive has canceled my request. This delivery guy doesn't have any authority for doing the same. Now, i have only concern is why my exchange product is not being delivered before seeing the original product. This e-kart service executive is being so rude to my family members and speaking lies and wasting their time.

I request you to kindly find the e-kart executive contact details or flipkart shipment hub chembur address. I want to talk to him or visit their office to clear this issue.

I hope you will kindly look into this matter.

Order id - od[protected]
E-kart service, flipkart facility hub, chembur, mumbai.

Regards,
Siddhesh varerkar