Ekart Logistics Complaints & Reviews

I submitted a return request on the main site. Return was scheduled on dec 1 but got sms the next day that the product will be picked up by the same day. I got call from ekart logistic courier boy and handed over the product to him. I got no confirmation message of successful return since then. I called him to process the return he said he will but nothing happened. The main e-com site is showing return to be pick up at dec 1 so they are unable to process the return. Now i dont have the product also my money is also stuck. Attaching the required screenshots of sms and calls from the courier guy. Please resolve asap.

I received a wrong parcel today(27/11/2023) aroung 4 PM from ekart which i have not even ordered. i paid the delivery guy 900 rupees, after sometime i have received a cancellation code and i have shared it with the delivery guy to take the parcel back. now the guy is not picking the call and i got a message saying that i have rejected the order. i have lost my money of 900 and i lost the parcel as well.

I had ordered an item from snap deal
yesterday I got a call from an Ekart delivery person
who took the code and informed me he had delivered my product to my watchman
as I was out I believed him
on arriving home I was shocked to discover that nothing had been delivered
I have tried calling and contacting E kart to to avail is so complicated to even gt in touch with anyone in this company
so now I am forced to use this platform to compian
as my app says my product is delivered

ट्रैकिंग आइडी - FMPP[protected] मेरा ऑर्डर मेरे द्वारा नहीं, बल्कि कुरियर एजेंट के द्वारा डिलीवर नहीं किया जा रहा है। पहले दिन, कुरियर एजेंट ने बोला कि मुझे इतना पेट्रोल नही मिलता कि मै आर्डर घर तक डिलेवर कर सकूं। अगले दिन, बोला कि उनके पास मेरे पते पर ऑर्डर डिलीवर करने की सुविधा नहीं है। तीसरे दिन, किसी पूर्व सूचना के बिना, ऑर्डर को सीधे ही रद्द कर दिया गया। मुझे समझ नहीं आता कि अगर उनके पास ऑर्डर डिलीवर करने की क्षमता नहीं है, तो वे पार्सल को डिलीवरी के लिए क्यों स्वीकृत करते हैं। कैंसिल की प्रक्रिया मेरी सहमति के बिना की जा रही है, कुरियर एजेंट का यह व्‍यवहार बहुत ही निंदनीय है। कुरियर एजेंट मुझसे कह रहा है कि मैं सेंटर पर आकर ऑर्डर रिसीव करो, लेकिन मेरे पास कोई सुविधा नही कि मै सेंटर पर जाउं और न ही इतना समय है अगर मेरे पास समय होता तो फिर मुझे आनलाइन आर्डर करने की आवश्‍यकता न होती, मैं फिर मार्केट जाकर खरीद सकता था । ठीक है, मैं सेंटरपर जाकर पार्सल रिसीव कर लेता, लेकिन अगर मुझे खराब प्रोडक्‍ट मिलता या फिर चेक करने पर प्रोडक्‍ट वर्क न करता तो इसकी जिम्‍मेदारी कौन लेता क्‍योकि आर्डर ओपेन बाक्‍स डिलेवरी है और बिना चेक किये तो मै पार्सल रिसीव नही कर सकता। यह पूरी तरह से गलत प्रक्रिया है। मैं ईकार्ट लॉजिस्टिक्स द्वारा प्रदान की गई कुरियर सेवा से संतुष्ट नहीं हूं। ईकार्ट के वेबसाइट पर हेल्‍प के लिए न ही किसी प्रकार का कोई नंबर है और न ही ई मेल अगर मुझे शिकयत भी करने की आवश्‍यकता पड़ी तो किस प्रकार से शिकायत करे ? बहुत की बकवास सर्विस। मेरा आपसे निवेदन है कि आप कोरियर एजेंट पर कठोर कार्यवाही करें।

Refer to the order OD[protected]
Dear sir kindly bring to ur kind attention that the above order has not been delivered to me till date. At the time of delivery, delivery boy asked the otp and due to some problem in the item it was not taken by us and was taken back by delivery boy himself.. But we are still awaiting for its delivery to us..
Kindly do the needful at yours and resolve the issue at the earliest please...
With regards
Manoj kumar dubey

I have returned my myntra product of GOROLY Purple Embroidered Thread work semi stitch- lehenga & unstitched blouse with dupatta on 24 nov 2023.The delivery agent came at 13:55 and took it but yet I've received a message saying pickup unsuccessful at 14:48. I tried contacting the delivery the day itself but was unable to. So on 25nov I got a hold on the delivery agent and he said he remember my parcel but he kept on changing his words and finally told me he is unable to understand English and have asked me to wait as he will come later but he never came and In the evening I got another message saying pickup unsuccessful So I called him again and now he have been rejecting my calls. And even if another delivery agent come to collect I have no product to return as the previous delivery agent have already collected. Please look into this matter. I need my refund or my parcel back.

I am complain about the delivery status, as its showing out of delivery, but no one cantact or brought the package to the given address. And when i call customer care, they are saying i need to pay additional 6rs for reshedule delivery. And even i got message that i need to contact carrier or else they will return the parcle to the sender. Kindly inform the delivery agent to call the responsible person mobile number which is in parcle box. Or else send the agent number by email so i can call him wherever he is.

BGSP[protected] ( order id)

Delivery boy misbehaved. What one will accept what not that's mone of their business.. why should I answer him that why I am unable to receive the parcel ? How dare they ask me reason for not receiving or why have I ordered ? Who are they to ask ?? And how dare he asked me not to order again if Could not received the delivery .. they should educate their delivery agents how to behave and how to do their job.

On Thursday, 23rd November, the delivery boy delivered centrum 50+ woman to E-4, Comfort Garden, Chuna Bhatti, Bhopal . The amount of 3475 was to be paid and he was given the amount of Rs 3500 /- . He did not return the balance of Rs 25 in spite of being reminded on phone twice .

Received old and used pants

I have been facing the same issue from last 3 months that the delivery guy is not ready to deliver the product at door step, frequently asking for collecting from some were else especially for grocery's. Now i have told that the grocery comes in container so have to collect from the office. When refused by me to do so, i was called 3 times which rang for less than a second. the phone was in my hand still before i could answer it, it just stopped ringing.
i tried calling back multiple times but my call was not answered. Now when i trying to give feedback on not underliving msg from the ekart team, it shows
"sorry!looks like you have submitted feedback for someone else multiple times"
i have not submitted any feed back recently, why am i blocked for feedback. unable to understand.

I have ordered from flipkart, which was supposed to be delivered on 21/11/23. unfortunately they have not contact me and after few days they cancel my order without my consent.
Its shows total avoidance and negligence towards my order. Really Its very shameful.

Dear Ekart Logistics Team,

I am writing to express my deep dissatisfaction and concern about a recent delivery experience with Ekart Logistics, specifically regarding my order with Order ID - OD[protected] and Tracking ID: FMPP[protected].

The expected delivery date for my order was 18 November 2023.But now i haven't receive my order yet. When i talking to delivery partner he also misbehaved with me and always it is delay my all orders in my given address. Please take a serious decision for this.
Regards
Dilip K Dhakar
Contact No. - [protected]

Hi,
I have ordered a grocery basket from Flipkart on 17th of November, and I haven’t received my Product yet. Delivery date was 19th November and it got rescheduled to 21st November and still I don't have the Product. Product details are not getting updated on app and on Ekart website the last update is on 18th November. I had multiple calls with Flipkart support team but no effective update regarding the product they're just responding same on every call that they're looking into it.
This is not correct way to respond to customer.

Hence kindly request you to look this issue and we need delivery as soon as possible.

Dear sir I am e kart wish maste but TL and senior wish master gali aur dhamkata hai
Ye West bengal salkia hub se ho Raha hai TL ka name Rakesh ghosh hai aur wish master ka name rabindra nath majhi hai
Aap se REQUSTED hai unko nikal dijye sir
My number [protected] hai

I am trying to contact the delivery partner on provided mobile number by Flipkart but they are not responding. They have not contacted me till now. My expected delivery date was 18th Nov 2023.

Meri Washing machine ki Delivery 16 ko hone wali thi out of Delivered ka Msg bhi aayaa par aaj 22 ho chuki he roz aaj kal aaj kal bol rahe he Large Hub Wale sir

Delivery guy picks the parcel from customers & delays in submission of it from flipkart rajaram ugalee address pune 412115 india

Dear Ekart Logistics Team,

I hope this email finds you in good health. I am writing to express my deep dissatisfaction and concern about a recent delivery experience with Ekart Logistics, specifically regarding my order with Order ID: OD[protected] and Tracking ID: FMPC[protected].

The expected delivery date for my order was [original expected delivery 22/11/2023, and as of today, 22/11/2023, I regret to inform you that my products have not been delivered. This delay has inconvenienced me significantly, and I am disappointed by the apparent lapse in the service quality that I have come to expect from Ekart Logistics.

In addition to the delay, I must bring to your attention the unprofessional behavior displayed by the assigned delivery partner, Mr. Keshav Raja. During our interactions, I experienced a concerning level of misbehavior and a lack of professionalism from Mr. Keshav Raja, which is not in line with the standards I anticipate from Ekart Logistics.

To provide a more detailed account:

Delayed Delivery: The products were not delivered by the expected date, causing inconvenience and frustration.

Misbehavior by Mr. Keshav Raja: The delivery partner, Mr. Keshav Raja, exhibited unprofessional behavior and failed to provide the level of service expected from Ekart Logistics.

I kindly request an immediate investigation into the reasons behind the delayed delivery and the unprofessional conduct of Mr. Keshav Raja. Furthermore, I expect appropriate actions to be taken to rectify this situation promptly.

I understand that unforeseen circumstances may contribute to delays, but effective communication and professional behavior are crucial aspects of customer service.

I appreciate your urgent attention to this matter and expect a swift resolution. Please keep me informed about the progress of the investigation and the steps being taken to address this issue.

Thank you for your understanding and cooperation.

Sincerely
Aman verma

[protected]

[Order ID: OD[protected]]

[Tracking ID: FMPC[protected]]

Hello Ekart,

I am reaching out regarding a parcel shipment that was sent by Shiprocket on November 8th, 2023 at 7:50:25 PM. The expected delivery date was November 14th, 2023, but as of today, November 22nd, 2023, I have not yet received the parcel. It has been almost 10 days past the expected delivery date. Upon tracking the parcel using the tracking number, it shows that it is currently dispatched to JagatpuraHub_JAI Malvinagar...