Ekart Logistics Complaints & Reviews

The E-kart advisor did not deliver the product on time and also then when called multiple times made excuses not to deliver the product on that day when spoke over the phone.This is the first time had a very bad experience with the delivery advisor in E-kart and also when checked for a customer care number online, it says all the numbers are either disconnected or does not connect to an executive wherein you can check or lodge a complaint with E-kart. First of all they need to update their correct customer care numbers online and also need to have executives who are delivering the product on time as had to leave for an urgent meeting but missed as had to get the mobile delivered.

Order placed with delivery charges on 20th jan' 2020 with assured delivery of 24th jan 2020.

Tracking shows the package moving in circles. Upon raising a written complaint to tata cliq, i was assured that a query has been raised and it will be resolved in the next 48 hrs. Nothing happened.

Sent a reminder and this time a representative called asking for reconfirmation of my delivery address and alternate phone number. All this is delaying tactics since after passing of 2 more days, another representative called and asked the same details. My order has all the details and still they are asking.

Sent another reminder but no response. Tried to contact ekart logistics but no contact point available. Wrote to tata cliq once again and awaiting their response.

I am completely fed up with this experience. It is high time, these people correct their work approach and service.

Can anyone help me please?

Thank you.

Regards.

My order with tracking id fmpp[protected] was not even attempted delivery and the delivery boy is saying i simply cancelled the order... When i called and asked he is saying there was lot of delivery so he was not able to attempt it so he simply cancelled... That too i had already paid for it... That delivery boy phone number is [protected]... He was very lethargic

When ever i'm ordering from flipkart for the particular address always they are delivering very late. Main issue is everytime they are shipping the product to another place again they are taking back to the mother hub then only they are delivering. Lots of time i registered the complaint to flipkart about that. I couldn't able to find the contact number for ekart customer care. Yesterday (2.2.2020) i called to flipkart to ask about my product shipment bcoz it has to be delivered on (1.2.2020). I called them almost like 7-8 times from 28.1.2020 still i didn't get the product. When i'm explaing about the situation one of the customer care executive from flipkart blamed me that you knows that you are facing the issue in delivery the you are giving the same address again and again. I asked him thati can give the address where i'll be available you should deliver it right?. But he is not ready to accept that. My question is if i give any local address are very remote are address it's difficult to find the address but i given the address of one of the well known mall in bangalore located in koramanagla. But they couldn't deliver it they are blaming me. I don't want to be quiet anymore. I need answers for my patience till the date. I you want all of order details i'm ready to provide that check that where i made a mistake why should i wait for a too long time

I ordered an orange and brown color design saree which looked really good in images. Once delivered i found that it was a duplicate pink and purple saree of very poor quality likely to be in range of ₹200-300 and to think it cost me ₹1099.00! I demand complete cashback, all of my 1099 rupees! No excuses, nothing. I want my money back right now. That's it.
I'm really dissatisfied with ekatr.

I have ordered earphones from xiomi... The delivery date was 29 jan... It delivery service was provided by ekart... The delivery boy had called me on 28 jan and told me that he will come tomorrow but he didnt came and didnt called again... Still i am waiting for my parcel... My order no. Is [protected] and my tracking no. Is xmip[protected]
My name is ritu.
My order has been reached at sirsa ekart hub...
Pls help me

The delivery man refused to deliver my products even after charging rs50 as delivery charge. I ordered from flipkart supermart. I live in the 3rd floor. He asked me to come to the ground floor and open the gate whereas my gate was already opened and i know that because i have a cctv camera there. I called him several times to say that ask somebody else around you to open it and i won't be able to go down and get all those heavy products by myself, afterall what's the purpose of choosing hone delivery then. But he ignored, didn't picked up my phone and very rudely answered me through the balcony that i am talking to the company and i won't be able to deliver your product. That time i seriously didn't knew where to complain and the worst part is i didn't got any call from your company ecart about this issue. As why they are canceling my order!! What is the problem!! Do the customer really need the product they ordered or the customer is cancelling?? That # delivery guy simply cancelled it telling it to her owner that i cancelled it. It shows that your company dont care a # about the customer's views, why then i should choose your services??

I have orders on xiomi on 25 jan ..and the estimate delivery was 29 jan... but i hv not received my order yet and order should be delivered thorugh ekart ..my nem is Ritu phone no is [protected] order no. is [protected]
delivery boy called me on 28 and said that i will get the order on 29 jan...but he did not come..and didnt called again

Ekart logistics delivery person took me on his office. Also he told me give your old phone, i will go to office, checked by manager & return back then handover your new phone. This type of stolen activity by ekart logistics.

His manager intentionally denied the phone, because i lodged a complain. Also threatened me.
This is illegal activity.
Answer me how dare ekart took me in his office forcefully? You have to answer. You have to sac the manager from his position.
His executive intentionally remove body portion from side & told phone is dent & send this picture to flipkart for reject the phone.

Also this manager call the police, & threatened me.
This type of behavior not acceptable.
If phone is dent then why wish master not indentify that when he 1st check the phone on 1st delivery day, 22 january?
Phone was rejected 1st time due to body discolored not body dent.
I lodged complain so he deny it by intentionally dent the phone. He removed body so in phone so his nail spot on it.

I will take legal action against that. Have to sac this manager else i will go with my lawyer.
Also lodged complain against flipkart & ekart logistics in national consumer court & consumer forum.
Also escalate this issue in social media.
See flipkart image will damage.

I have contacts in news channel, this issue come in media.

For this harassment i want refund of ₹2100 in my account else it will too much painful for flipkart

Not call me today, i will busy in office work. Call me on tomorrow between 10 am to 12 noon.

Regards
Samrat mukherjee

I ordered lemfo les2 but i received wrong watch, and the watch i received is not working as is description when i placed my order and this not charging too... It's totally # watch, i complained to the guy i received by eart, they told they will return my product but now that guy doesn't even care after delivery [protected] it's the guy no...#189010 it's my order. Infrill website sucks...

Hi, tracking id: fmpp[protected]
I have ordered this item and its still not delivered on expected date. The courier company ekart has updated the tracking status twice to "delivery attempt failed (Customer rejected)" without any intimation to me or my family.in-fact i am trying to contact delivery and flipkart [incident: in[protected]] since 2 days. I have also told them to inform my alternate number [protected] to delivery person. Same problem was informed by me through your twitter handle
@flipkartsupport
I request you to deliver this item as soon as possible to the same address as specified and here is my alternate contact number [protected]. I kindly request you to follow up on this issue as i am unable to contact delivery person and they are rejecting my order without my intimation.

I need this item urgently and i request you to deliver it asap failing which i shall be constrained to initiate a legal action under the consumer protection act, 1986.

Kindly reply me asap

Thanks & regards,
Shrikant dilip nimbalkar
[protected] / [protected]

I have booked watch fossil gen 4 from some app but it was delivered by ekart does ekart deliver fraudulent products. More than 100 complaints has been registered on the website but ekart is supporting that app and delivering the fraud products. If i don't get proper response from your side i will post this in social media and i will share with my friends so that they will share it others and we will give worst and negative review in google play store and share this as much as possible so that flipkart will be effected

I ordered a pink saree on[protected] from pretty saree (Order id[protected] however a black saree was delievered to my address as i was out of station at the time of delivery my staff received the parcel and paid rs 1150/- on opening the parcel now i find a black very sub-standard saree in it. I therefore request you to please get my money refunded asap and cancel this order. My mobile no. Is [protected], address h. No. 865 sector 11, vasundhara, ghaziabad near sun rise mall.

Hello. I am aditya vaibhav from vikas nagar sector-3, lucknow.
I have ordered a saree from ekart and got the entirely different from the saree that i have ordered. Entirely different saree. I am continuously trying to call ekart but they are not picking my call. Kindly resolve the issue.
Here, i am mentioning the product details:

Amount - ₹1, 149 (Cod)
Consumer name - aditya vaibhav
Category name - linen sarees
Order id[protected]
Sku - lin 48
Order date[protected]
Amount - 999
Shipping charge - 150
Total - ₹1, 149

I have ordered a product (A top and a bottom) from clothzy.com for rs:699. I want to refund this product as it is not the same product which i had purchased from the clothzy.com. Kindly return the product and refund me back.

Here are the details of the products below :

Reference id : 15505
Order id : 9078830
Tracking id : pkrc[protected]
Order date : 8-jan-2020
Product : cy-pp7002-2

Please do the needful.

Regards,
Ahana shaji

Reference id - meo09jan647, order i'd - 9101271, i ordered gear s3 smart bluetooth watch. I got the courier from e-kart my product totally different worth 1719/- with cash on delivery. But i received two poor quality watches. Lcall the customer care, but phone switched off. Please co-ordinate and refund my money or deliver the exact product which i ordered. It is highly disappointing and my complaint needs to be resolved as soon as possible...

My awb no-pkrc[protected], order no-df6889. I booking three shirts on 02.01.2020. Delivery this products on 06.01.2020. I cannot get original products. Get very rustic products. Pl return this products. Pl solve my problem. Delivery boy cannot solve any thing. I booking casual comfortable shirts for men pack of 3xxl. But not get original shirts. As a result i get 3 very common rare shirt. But all these shirts are very bad not reliable. Pl help me.

Since I am not getting a way to resolve Rangin fradulent online shopping company, I am complaining about e-kart courier services. Why do they even provide services for such fake online shopping company? I actually wanted to send back the product to same courier guy who delivered but he refused to even take the courier. I don't understand from where they collect the courier from when the address, contact is all fake. My another concern is, if e-kart is also associated with such fake online shopping company and cheating money?? See the delivery bills attached

Hi sir/madam,

My name is Swapnil Taru from Pune I have ordered from beatflows.com JBL wireless bluetooth headphones one JBL Bluetooth Speaker one JBL headset for Rs.1619/-

I have received an order from EKARTL Shyplite

But i got fake jbl wired earphones only which the box has worth of rs.749/-

I paid 1619/- and these guys sold substandard products.

Order #12715

My order id is GT00781, EKART # SLPC[protected]

My Phone number is [protected].

Please refund my money.

Regards
Swapnil Taru

Hi sir/madam,

My name is Swapnil Taru from Pune I have ordered from beatflows.com JBL wireless bluetooth headphones one JBL Bluetooth Speaker one JBL headset for Rs.1619/-

I have received an order from EKARTL Shyplite

But i got fake jbl wired earphones which the box has worth of rs.749/-

I paid 1619/- and these guys sold substandard products.

My order id is GT00781, EKART # SLPC[protected]

My Phone number is [protected].

Please refund my money.

Regards
Swapnil Taru