Ekart Logistics — nokia 6.1 plus replacement

Address:

8K Green Park Ganguly Bagan, Kolkata, West Bengal, 700084

I ordered two nokia 6.1 plus phone from flipkart on 30th september 2019 and received two phones on 2nd october 2019. One of the phone is damaged on back panel and issued a complaint for replacement for the imei no [protected] and the order no is od[protected] and the return id is[protected]. Today a wish master came to my place and asked for the phone which is to be replaced and later on denied it to do. I want to know the process in which it is to be done. This is the third time am being harassed this way and the damaged product is not been replaced yet. Wish master is putting last three digit of the imei no. On his phone and said that the product cannot be replaced without saying me the reason.
Kindly see to this this matter and give me a reply as early as possible.

Thanks and regards