Ekart Logistics — Not courier my product after show available at this pincode in their website

Address:	Ernakulam, Kerala
Website:	Ekart Logistics

I m order micromax canvas nitro2 mobile from flipkart at 9th April 2017. they send it through Ekart logistics courier service.
when i order my product i check first its availability at my place using pin code and they show its available at this address.
but at 11th April 2017 when i track my order they show “8:22 am Received At Aluva hub” ” 11:09 am Out Of Delivery Area (Pin code-Address Mismatch)”.
my question is only that if they are unable to deliver product at pin code then why they show its available at their site.?
i m very upset for that after waiting 6 days for my product i have to face this kind of rubbish problem from flipkart and their Ekart logistics courier service.
my pin code is 683562 and i request you to check this on flipkart and they show its available.
please help me. my contact no. [protected].