[Resolved]  Croma Boombox — Service unsatisfactory

Address:

Chennai, Tamil Nadu

My Boombox is with CROMA from September 2012 ad it has not been repaired as yet.
I have made more then 10 trips to the CROMA store is Anna Nagar Chennai to find out about the state of my Boombox,
Every time I go there I get the same reply saying it is being done and will be delivered to me within the week. Now it is more than 20 weeks and they are still in the process of repairing it.

I have lodged this complaint once before and the CROMA team wrote to me but has not taken any action on my complaint. I had given the team all the details of my purchase and I hope I do not have to go thru that rigmarole all over again with this complain.

I think CROMA is a big enough company and can easily replace my Boombox if they cannot repair it. 20 week to repair a small boombox is too much time and in the meantime I have no Music at home.

Dr. Purnima Rao
AI 163 9th Main, Shanti Colony
Anna Nagar Chennai 600040